The State of Freight Forwarder Response Time


31%. That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow company, RPA Labs.  But don’t take our word for it. In this study, RPA Labs takes a look at quote request response rates by establishing a “faux” HVAC company, Griffith HVAC, to request container price quotes from the top 50 Freight Forwarding companies as listed by Armstrong & Associates


RPA Labs took a closer look at the response time of eighty-six freight forwarders, half of them from the top fifty forwarders and the other half ranging from small to mid-size forwarders, by submitting quote requests online and recording how long it took them to respond – if they responded at all.