In an operational heavy sector, the ocean carriers are burdened by costs. With so many assets to manage, steamship lines are constantly challenged on how they can provide excellent customer service while maintaining low expenses. As the ocean carrier gets bombarded by both the BCO and NVOCC for rate quotes, tracking, and other inquiries (or enquiries for EU, UK), the need for automation is critical for them to differentiate the service component from others. RPA Labs provides custom solutions to steamship lines such as:
Contract Distribution Automation
- Distribute contract rates to customers in any format
- Integrate with any rate management system, ERP, or accounting system
- Convert shippers letter of instructions into order confirmations
- Process bill of ladings and invoices 85% faster
Improved Customer Experience
- Respond to customer requests instantly - Rates, tracking, schedules
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