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Sailing Schedules

What Are Sailing Schedules & How Can Logistics Chatbots Keep Customers & Employees Always Up to Date?

By Adam Robinson | July 1, 2021

For anyone involved in logistics, managing multi-modal shipping can be overwhelming, with navigating sailing schedules and those using different methods to transport their goods. Shippers can use customer service chatbots to keep their consumers up to date while staying informed with regard to shipment status. Real-time visibility provides status updates for freight forwarders and shippers…

track and trace technology

Track and Trace Technology Automation & Customer Alerts: Using Chatbots to Improve Service & Shipment Visibility

By Adam Robinson | June 24, 2021

In the supply chain industry today, track and trace technology refers to the ability to quickly access and distribute information about any package’s logistics and shipping history — including those with delivery still in progress and those already delivered. Track and trace processes are often challenging for some transportation service providers that struggle to adjust…

logistics automation

3 Ways Logistics Automation & Chatbots Are Reducing Operational Costs

By Adam Robinson | June 22, 2021

Logistics automation has been taking the transportation and shipping industry by storm as renewed focus and interest in computer software and automated machinery grow omnipotent. These automation options are commonly found in warehouse or distribution centers, freight forwarders and carriers, modern supply chain networks, and enterprise logistics and tracking platforms. And now they’re evolving as robotic process automation becomes…

customer service in logistics

5 Ways Chatbots are Improving Customer Service in Logistics

By Adam Robinson | June 17, 2021

As long as customer expectations and demands continue to rise, customer service will be a top priority and driving force for corporations and companies in any industry. Maintaining high-quality standards for customer service in logistics and management is critical for continued growth and success in these challenging times. Chatbots make it easier and more efficient…

Customer Service Chat Bots

Customer Service Chatbots: The Future of Supply Chain & Logistics Customer Experience

By Adam Robinson | June 15, 2021

Customer service chatbots, part of a growing trend known as robotic process automation, have revolutionized the world of online customer interaction and communications. Chatbots make it easier to answer common questions and deal with customer queries promptly. The most significant benefit these chatbots have for the supply chain and logistics customer experience is that they…

2020 Software Bots of the Year

By rpalabs | December 22, 2020

We’re Changing the Way the Logistics Industry Works It’s been a big year for us at RPA Labs. We made a meaningful impact in the logistics industry by taking processes that were being done manually and automating them. From automating the documents that run in and out of systems, streamlining the detention and demurrage process, and…

How to Budget for Automation in 2021

By rpalabs | November 3, 2020

  Have you planned for automation in your 2021 budget? Although it can sound daunting, automating simple tasks within your organization can save 40% or more in operational costs. The long-term impact of not automating through technology like RPA could hurt your company’s ability to compete and meet heightening customer demands. Our advice is to…

How Freight Forwarders Can Process Shipments 85% Faster

By rpalabs | October 12, 2020

  According to customer data shared by RPA Labs, Freight Forwarders spend 113 minutes on average processing shipments, and that’s not even including time spent drafting emails to clients, waiting for responses, or digging up documents that have been misfiled or lost. Here’s the breakdown of a Freight Forwarders workflow from our research: Collect SI…

Bot of the Month: Document Extraction Bot

Document Extraction Bot

By rpalabs | September 30, 2020

Whether your company is a domestic freight broker, an international freight forwarder, an ocean carrier, or a trucking fleet, you probably rely on your employees to do data entry, document processing, shipment tracking, and invoicing. Handling all these tasks – in addition to providing good service and communicating regularly with partners and clients – can…

7 Automations for Freight Forwarders in 2020

By rpalabs | August 28, 2020

    With the rise of competition and market pressure, it is becoming more difficult to meet the profit margins needed to grow in the freight forwarding industry. Forwarders are facing increased pressure to: Become digital Offer a better experience to the customer Grow the business with more jobs completed per person Commit less mistakes…