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Track & Trace Automation

How OL USA Scales Business with RPA Pursuit

Overview

OL USA is one of the fastest-growing bonded NVOCCs in the world and has service contracts with the highest-rated ocean carriers. Working with importers, exporters, and freight forwarders, the company is able to move goods and provide door-to-door service worldwide. OL USA chose RPA Labs to automate multiple manual processes, allowing them to reallocate internal resources for higher-level strategy and scale without adding more people.

Challenge

Lack of shipment status visibility created costly errors and challenges to customer satisfaction that OL USA sought to urgently remedy

Solution

OL USA implemented RPA Pursuit to provide end-to-end visibility over all their shipping containers

Results

With RPA Pursuit, OL USA has improved customer satisfaction, on-time deliveries, and is able to scale business without adding more people