How Automation is Transforming Freight Forwarders

topics Covered


The most common problems we aim to solve with automation


Types of automation that are available to freight forwarders


How freight forwarders are cutting operational costs

Use Cases

Real applications by freight forwarders


Automation is changing how freight forwarders operate. Learn more about its value and how new technologies, including chatbots, are making a difference. Digital transformation continues to drive efficiency and productivity in global supply chains. There are varying degrees of automation, including real-time status updates, improved system communications, and more. However, many supply chain processes, especially when it comes to freight forwarding, are limited due to a reliance on manual execution.


For example, a freight forwarder receives a quote request from a potential client at the client’s local time of 9 a.m. The forwarder is located halfway around the globe with a seven-hour time difference. The quote request came in by email, and by the time the forwarder had reviewed market data and generated a quote, the shipper had already found another company that had capacity available at a reasonable cost. In turn, the first forwarder missed an opportunity to connect and gain a client. Download the eBook to read what happens next.