Document Management System for Shipping: Using Robotic Process Automation and Chatbots

Logistics managers and experts should budget for automation so that they can improve their current document management system for shipping. As businesses and organizations in logistics drift from the more traditional supply chain processes, embracing automation across all activities, from customer service requests through managing the ever-growing list of emails, will put them on the path to greater productivity, growth and scalability. A traditional document management system for shipping uses too many manual hours that increase the likelihood for error, and that doesn’t even consider the lost time spent sorting through emails to find details.  The integration of this platform can transform using RPA and chatbots to complete rule-based computer functions and automate repetitive tasks in less time. Disorganization in document management can cause many issues, so automating this information is the best avenue. 

Traditional Document Management Uses Too Many Manual Hours and Increases Error

Another way RPA is transforming transportation and logistics is by automating document management, according to Traditional methods of documentation are made easier with new systems becoming more readily available in the industry. Older processes continue to become obsolete with the implementation of RPA to manage back-office workflows, email or chatbot-guided interactions. This increases efficiency, helps alleviate the impact of the growing talent shortage, and creates an ecosystem that is far more sustainable. However, there is little room for error, especially for smaller logistics companies. Boosting the document management system for shipping means investing in this technology so companies remain competitive in an already competitive market. 

RPA Enables Automation and Efficiency in Document Management System for Shipping

The entire idea behind combining RPA with a document management system for shipping is that it encourages efficiency and automation within all systems. It grants shippers the ability to process shipments faster. It also assists with document procurement and better access to information. Automatically processing many transactions simultaneously saves so much valuable time. RPA bots deliver information and tracking on command, combing email to find data and compile responses comparable to a human interaction. This sets the stage for increased profit potential by freeing up work hours spent on those time-consuming document management tasks. 

Ways RPA and Chatbots Enable Actionability of Documents 

Additional ways RPA and chatbots assist with a document management system for shipping is by enabling actionability. Documentation can be automated and with this system boost, they are sorted and sent immediately. Other ways RPA and chatbots help enable actionability include: 

  • RPA sharing of POD and BOL. Proof of delivery (POD) and a bill of lading (BOL) both essentially mean customers absolutely received their packages. RPA streamlines the process of this documentation by uploading the information automatically. 
  • Updating systems of record based on documents and vice versa. RPA and chatbots update systems automatically without any need for human confirmation. They also store the information for when it is needed. 
  • Trigger additional workflows when an exception is noted in documentation. If an issue arises that needs to be addressed, software bots spontaneously upload documents and enable the next step before teams intervene. 
  • Auto-invoicing and notifying partners of details. Bots send off the information automatically, notifying all stakeholders before they ask or before an issue arises. 
  • Processing payments and auto-reconciliation. Automated payments are possible with robotic process automation and chatbots, and if consumers have an issue that needs to be resolved, that can be done without the use of manual hours. 
  • Reconciliation of inventory logs. Consolidation of inventory logs and automating this process keeps logistics managers in the loop so they can keep inventory stocked and ready to go regardless of how suppliers communicate, whether by email, integrated platforms, or digital document sharing. 

Combat Disorganized Document Management by Using Robotic Process Automation and Chatbots Today

With all of the benefits RPA has for a document management system for shipping, it also boosts automations for freight forwarders and other logistics experts. Combat disorganization today and implement RPA and chatbots. Schedule a demo with RPA Labs to get started.

RPA in the Shipping Industry: What’s Possible to Automate?

While robotic process automation (RPA) integration provides an invaluable service within the many facets of the logistics industry, RPA in the shipping industry can also yield benefits from the numerous boosts in efficiency as well. The utilization of RPA is transforming transportation and logistics with logistics process automation, and chatbots, including automating customer service queries and making email management a turnkey process through email response bots. From automating orders at the very beginning of the process, collaborating with network partners to viewing shipments in real-time, managing order statuses, and not compromising customer service, RPA is there for the needed break team members need. Let’s consider some of how this happens and why it’s invaluable to modern logistics. 

Automating Orders From Inception By Integrating RPA Into Your OMS

Implementing RPA in the shipping industry helps automate the tedious and manual processes of processing orders and other automations for freight forwarders. Using Robotic Process Automation in the shipping industry helps pick out shipment details, monitor scheduling, and provide delivery or pick-up times for portals that are used. It can also integrate with payment systems and capture carrier data from their websites to further automate this process. The human touch is almost not needed with the processes and use cases that RPA offers in the supply chain.

Collaborate With Network Partners and View Shipment Status With Real-Time Visibility

Make use of software customer service chatbots to collaborate with both customers and network partners and perform tasks such as viewing shipment status in real-time. This opens up visibility and allows for each level of the logistics chain to monitor shipments in tandem with other processes. Doing so will help eliminate costly errors. Tracking shipments this way provides viewing access to everyone, promotes accountability, and creates more opportunities to catch mistakes before they become issues. RPA in the shipping industry encourages collaboration and helps strengthen freight technology packages already in place. And this continues by reducing the hassle of managing business-to-business email as well. 

Manage Orders Status Inquiries Automatically Without Compromising Customer Service

Managing orders and the ability to process shipments faster just became easier to boost freight forwarding customer service in the process. This means processing and payments also can be automated to efficiently proceed through each step. That includes vendors, shippers, carriers, and other logistics partners who participate in each transaction. In addition to order status management, procedures such as load matching with available transport and order management can be streamlined through RPA.

Using RPA in the shipping industry can bring data together across multiple platforms and consolidate the information for users and customers. Organizing portals and delivery status updates are automated for customers and shippers to view without compromising the services offered. 

Integrate Your Systems Today to Tap Into the Power of RPA In the Shipping Industry

For logistics businesses, there is a great need to budget for logistics automation and implement RPA in the shipping industry. Integrate systems today and hold the power of improved order processing and customer service and employee experiences. According to Customer Think, customer experience and employee engagement are the two crucial aspects of any business. Implementing RPA can allow you to achieve both. On one hand, you allocate your high value and expensive resources on the front line to ensure customer satisfaction. And on the other hand, RPA does repetitive tasks so that employees can concentrate on more productive tasks that increase engagement amongst them.” In other words, shippers do not have to compromise one for the other. Schedule a demo with RPA Labs to get started. 

The Benefits of RPA in Supply Chain

There are many benefits of the use of RPA (robotics process automation) in supply chain. Logistics management may need to justify implementing this particular software. RPA in the supply chain holds many benefits for those who use it to its full advantage. Some benefits of integrating an RPA solution include improved speed overall. Put the most difficult deliveries in the past with the use of RPA. In addition to the optimization of workflow to gain more speed in business, automation is ramped up to reduce operational costs, collaboration is enhanced, logistics service providers can more confidently provide real-time visibility, and pivot from reactive to proactive management by exception to prevent excessive costs.


Most importantly, the benefits of RPA in supply chain processes are not limited to single chatbots. They can be deployed to manage email inquiries, generate quotes, and much more. This gives logistics managers the ability to process shipments faster without sacrificing other aspects of the business. Let’s take a closer look at the benefits of RPA in logistics and how this technology is reshaping the industry. 


1. Improved Speed in Workflows


One of the many benefits of RPA in supply chain processes involves improved speed in responding to quotes and customer engagement. Logistics and supply chain staff are buried in emails, documents, and inefficient processes.  


The average time it takes for a freight forwarder to respond to a quote request is 57 hours (that is if they answer at all – over 70% don’t).

Freight forwarders should not have to manually sift through emails or have anxiety in winning new customers or lose current customers due to slow response times, hunting down data lost in emails, or compiling Excel sheets just to respond to requests for quotes. 


When those in the supply chain, such as freight forwarders, implement robotic process automation they typically gain the following benefits:

  • Respond First: Be the first to engage customers and vendors across all communication channels including email, text/SMS, chatbots, web apps, and more. 
  • Increase Sales: When you respond quickly and with consistency your team is more efficient and confident, resulting in more customer acquisition and higher rates of retention.
  • Engage Customers: Instant response times give companies an edge over their competitors, leading to more wins and happier customers. For example, if a chatbot can easily answer a question on your website when a customer visits for things such as an update on sailing schedules.


2. Keep Profit Margins in Tact by Reducing Operational Costs


Another natural benefit of speeding up response times and relying on RPA to gain benefits in the supply chain is that operational costs are reduced by automating tasks such as putting together the paperwork and getting all the information you need to serve customers.

Freight forwarders are struggling to keep up with demand and respond to customers in time due to manual processes resulting in errors, less attention to detention & demurrage, and frustrated customers.

It shouldn’t be so taxing on your team to provide the best service for customers, but most likely, you are having to hire several team members, adding to operational costs, and resulting in a lower margin.

RPA helps protect profit margins for forwarders and others in the supply chain by giving more time back to your team:

  • Helping to reduce manual, error-prone human data collection.
  • Generating daily or hourly reports on container status updates.
  • Developing alerts for exceptions and changes in ETAs.
  • Identifying potential detention and demurrage fees. 

3. Stronger Collaboration 


More benefits of RPA in supply chain usage lie within its easy integration with existing software and processes. It is one of the more notable advantages of RPA utilization because it can use the same system as team members. An in-house strategy to build RPA tools takes many resources, but a prebuilt solution built specifically for logistics and supply chain workflows utilizes those existing software structures. That promotes faster time to ROI and when all the route, manual tasks are working in an automated fashion, it allows logistics service providers, like freight forwarders, and importers to collaborate on larger issues that are facing each organization.


4. Faster Data Collection for Real-Time Visibility


Increased visibility and real-time access to data form additional benefits of RPA in supply chain processes. Consider this. RPA boosts real-time visibility via track and trace, by capturing and entering data automatically, which effectively reduces errors of manual entry. This leads to better data collection with high-quality data that everyone can interpret and use. Automated email response bots also enable access to a larger quantity of data for analytics resources to leverage, and they can even be useful as automations for freight forwarders or other freight management parties to respond to incoming email requests. 


5. Ability to Scale Operations


Freight forwarders should be able to focus on high-level strategy instead of worrying about day-to-day operations and manual tasks. Forwarders and other logistics service providers want to scale operations and achieve specific outcomes for their business, but they are faced with many challenges that an automation solution, like RPA, solves. For example, many companies want to:


  • Improve productivity… but demand from customers on top of redundant tasks is holding them back.
  • Support Customers… but the team is struggling to provide it proactively.
  • Increase Conversions… but their team is not turning back requests for quotes in a timely manner.
  • Scale Business…but every time the forwarder onboards a new customer, especially big ones, theyhave to hire more people, slowing down operatoins and hampering growth.


The benefits of RPA in the supply chain provide the confidence and backdrop to scale and grow.

The automation that comes within the RPA Labs’ RPA Engage suite to scale provides a path to these benefits. Let’s take a look at the functionality:

  • Logistics ChatBot: RPA Engage fully integrates Chatbots with existing systems to provide instant, accurate responses to customer inquiries throughout all your chat channels. 
  • Email Response Bot: RPA Engage directly integrates through email to answer customer inquiries, eliminating email inboxes up to 80%. 

Tap the Benefits of RPA in Supply Chain and Boost Your System Today

If teams budget for automation, they can tap into the benefits of using RPA in supply chain workflows more easily. These benefits are simply too great to ignore and can reduce the hassle of manually sorting through and responding to email as email response bots or perform other activities.  Connect with RPA Labs to schedule a demo to see advanced RPA in action.

Freight Spot Quotes: How Freight Chatbots Can Automate Quoting

When issues arise during transport, spot quotes are the quickest and most efficient path to resolution. Many challenges are inherent with traditional quoting. Instances such as overquoting and delayed quote times can be detrimental to shippers. However, freight chatbots can instantly identify a quote request, even in email, review data sources, and upload the quote for a quick solution. 


By automating quoting, shippers resolve their issues with the carriers faster and build better customer experiences. In addition to faster resolutions for manual quote requests, automating freight chatbots can generate quotes for ground, ocean, and air on-demand, making it easier to determine which mode is correct for each shipment. This is designed to be the only touchpoint shippers need to get back on track. Freight forwarders no longer need to sit for hours waiting on back and forth emails. Freight management parties need to understand the challenges in traditional freight spot quotes and why RPA-driven quoting processes are the next advancement in freight management.


Challenges of Freight Spot Quotes Without Automated Quoting


The challenges of manual freight spot quotes include many areas of waste. For example, hours of wasted time emailing several carriers and awaiting their replies, compiling carrier quotes, and choosing one take a ton of time. After all of the wasted manpower, they might leave behind incomplete information, leading to possible freight shipping delays. Overall, it is not practical, and it is not a sustainable, long-term solution for a business. But as the industry evolves, more companies are finding room in their budget for automation. That’s especially true when it comes to leveraging chatbots and RPA to review incoming requests, including emails, to generate on-demand responses that appear no different from physical, human interaction.


Instantly Grant Hassle-Free Freight Spot Quotes With Freight Chatbots


A leading benefit of automating freight spot quotes is the ability to respond to quote requests instantly. There is no waiting period, and the best possible rate is selected. Companies upload the information for the carriers; then, the spot quotes are assessed by analytics as software bots complete the rest. At the same moment, a carrier is selected and notified via email or their TMS, if applicable. 


Without some logistics automation, this complicated multistep manual process of generating spot quotes is rife with risk for failure due to human intervention. Freight chatbots help prevent issues like delayed responses from freight forwarders. With customers only truly accepting quotes around 20% of the time, chatbots that can work around the clock and find capacity partners, including forwarders or brokers with available transportation, can maximize efficiency.


Tips to Choose the Right Chatbot for Your Organization


Spot quotes are more accessible with chatbots. Automations for freight forwarders must ensure the best performance and most effective use of technology, which comes down to working with exhaustless chatbots to handle more requests. Of course, that’s easier said than done, and it helps to have a few tips when looking for the right chatbot solution for email and overall quoting needs.


  • Identify areas of the workflow that need automation the most and go from there. Some businesses might not have the budget for upgrading to automation. For the best bang for a buck, upgrade the areas that need the most improvement and expand systems over time. 
  • Ensure the security of data. Doing so will also ensure only pertinent information is processed and shared. Information regarding carriers and shippers is stored through many devices, and mitigating that risk is a priority. Evaluating the security of the system can help avoid these risks.
  • Concentrate on user-friendliness. The entire idea surrounding automated spot quotes is that everyone can use them. While the data is automatically emailed and booked for carriers, customers also use this software to follow up after an order or experience is completed. So look for a chatbot that’s prebuilt and ready to go on day one. 

Improve Your Throughput Today by Implementing Chatbots


Spot quoting can be more accessible if logistics service providers and shippers implement chatbots. By automating quotes, it is possible to improve throughput by transforming transportation and logistics and getting more shipments to their final destination in record time. The good news for companies looking to automate quickly is that the cost of entry into automation is much lower than in previous years. Developments in technology and lower costs for equipment are allowing small and midsize companies to explore automation,” states There’s literally never been a better time to invest in the future of your supply chain with chatbots and email response bots. Request a demo with RPA Labs to get started. 

Automate Ocean Container Tracking Updates With RPA + Chatbots

Supply chain managers are ready to embrace innovative transportation tools and the smart technology that has emerged in recent years. The ultimate goal of innovating and implementing automation in the global supply chain network is to reduce the number of wasted work hours. These are countless spent on mundane tasks like tracking and sending shipment status updates. By automating the ocean container tracking process, team members can spend their time on high-value work that requires human intelligence. But it’s equally important to recognize that artificial intelligence (AI) and robotics process automation (RPA) are helping to solve the problems with limited tracking and the steps shippers need to take to derive a stronger ROI from their technology stacks.

The Problem with Limited Ocean Container Tracking and How Outdated Systems Fail to Keep Up With Market Demands

Ocean freight has the most significant volume as far as individual shipments and overall cargo weight of any shipment mode within the global economy. Despite the continual demands and dramatic growth during recent disruptions and market upheaval, there are still some problems with traditional ocean container tracking methods. 

An outdated system makes it nearly impossible for freight forwarders, shippers and carriers to keep up with market demands effectively. Many issues can arise within the network, including poor communications, unexpected disruptions, weak collaborations, reduced capacity, misinformed tracking, missed deliveries, billing issues, and more, according to Supply Chain Digital. RPA and machine learning technology can help address these issues and allow for network-wide improvements in tracking and monitoring, including the use of email response bots to aggregate shipping data and apply it accordingly.

How Combining RPA and Chatbots With Ocean Freight Visibility Improves Tracking and Customer Services

As the global market recovers, the demand for low-cost shipping continues to bring ocean freight shipping into focus. The potential benefits of improving ocean container tracking and monitoring services are numerous. 

Better RPA deployment across all activities means augmented effectiveness, faster monitoring updates, lower detention and demurrage costs, improved communications, enhanced data collection and analysis, better throughput, improved delivery performance, and increased customer satisfaction. Coupled with advanced supply chain and market visibility, this new approach to tracking and monitoring also cultivates greater flexibility, adaptability, and scalability within the network. Combining RPA and network visibility allows for many significant upgrades in terms of tracking and monitoring of shipments, including:

  • Enhanced data access and sharing by collecting data from thousands of possible resources.
  • Faster disruption response times by letting analytics compile and analyze data to recognize possible delays before they occur. 
  • On-demand customer service, creating a simulated, engaging experience that will help boost transparency across the board. 

Using automated tools and prebuilt chatbot systems, it becomes possible to increase the level of communication and traceability for all ocean containers. But still, it helps to know where to begin.

Tips to Automate Ocean Container Tracking and Tap Into the Power of Chatbots and RPA Systems

Some of the greatest needs for ocean tracking innovations have occurred within the past few years. According to Supply & Demand Chain Executive, as more logistics technology companies start to embrace concepts, such as AI-driven customer service chatbots, machine learning, digitization, and logistics automation, they are beginning to fill the gaps that have become painfully obvious in the current market, like real-time container status updates when carriers only provide them at varying intervals. 

However, the market is far from reaching the full potential of these innovations. A growing need for innovative ocean container tracking will remain for the foreseeable future. Taking those first steps toward automation can be a challenge for forwarders, carriers, and shippers alike. Helpful tips that can make the entire process more accessible include:

  • Focus collaborations on streamlining shipping processes by connecting your systems where possible. 
  • Network effectively to maximize access to real-time data, aggregating data within an analytics engine and connecting insight and predictive information, such as a predicted ETA, to your customer-facing systems. 
  • Automate systems to offer up-to-the-minute status monitoring and send push notifications that lead customers to chatbots if they have other concerns.
  • Follow proper onboarding practices and training procedures, working with software vendors to ensure proper deployment. 
  • Upgrade outdated systems with prebuilt and pre-trained chatbots that understand the terminology and common challenges inherent in ocean container tracking.

Take the Next Step Toward Future Growth and Innovation by Using RPA Technology to Improve Ocean Container Tracking and Shipping

RPA and software bots can help steer shippers and carriers toward greater growth and success with innovative tools and platforms. Advancements in automation and machine learning can help reduce disruptions, alleviate common bottlenecks, and improve end-to-end visibility, including managing emails concerning late arrivals or address changes by connecting the full supply chain tech stack into one overarching platform. Regardless, leveraging advanced chatbots, machine learning systems, advanced software, and automation makes it easier to connect various transportation providers effectively and innovatively. Taking the next step toward embracing automation and RPA technology is essential for continued growth within the competitive market of ocean freight supply chain management and operation. Request a demo with RPA Labs today to learn more about the value of chatbots in the supply chain.

Chatbots to Automated Freight Tender: RPA Sets a New Gold Standard

Robotic processing automation (RPA) and chatbot technologies are now accepted more readily and are more commonly used across a growing number of industries. From freight tender processes to customer communications to supply network management, there are many ways chatbots and logistics process automation can improve freight management processes. This, of course, includes using RPA to handle email inquiries and keep the communication going strong.

While the focus often falls on digital engagement, RPA’s value proposition continues to be the many ways in which various systems and platforms can work together in game-changing ways. Automated chatbots and automated processes through email response bots are becoming the new gold standard for freight operations and management within the modern supply chain network. Understanding freight tender impact and the benefits this innovation can provide is critical for shippers and forwarders alike. Let’s take a closer look at why and how this happens.

The Challenges of Traditional, Manual Freight Tender Processes

Traditional methods of freight management and manual tendering have long been plagued with problems and shortcomings. Challenges with outdated freight tender processes include:

  • Issues with customer service interactions, such as an inability to respond to emails in a timely manner
  • Confusion in communications due to inaccurate or outdated data
  • Order accuracy concerns
  • A lack of track and trace visibility into the logistics network
  • Customer dissatisfaction resulting from late deliveries, limited capacity and missed opportunities
  • Limited collaboration with 3PLs resulting in issues with fleet organization

These and many other common issues can be overcome with an innovative and personalized approach to freight tendering and shipping management. 

How Automation Promotes Increased Throughput and Makes the Entire Freight Management and Logistics Process More Streamlined

Embracing advances within innovation and logistics automation are critical components to any organization’s survival in a modern, technologically driven market. Improved access to data, more accurate communications, real-time analysis, better disruption response, faster collaborations, increased freight tender acceptance, and amplified throughput can all become a reality with the right automation system in place. Automations put more tools and resources in the hands of freight managing team members, directors, personnel, and operators, and by using RPA, it’s easier to handle the day-to-day, back-office process requests that come into any organization.

However, a poorly planned shift toward technology can create additional problems if not managed correctly. Implementing new software requires proper onboarding and training to fully and optimally streamline the day-to-day freight management process. The process of improving freight procurements and boosting bid acceptance rates all ties back to the proper utilization of RPA and automated tools within the supply chain. After all, automation in email management and data aggregation from emails will go a long way toward boosting productivity.

Top Benefits of Utilizing Chatbots to Find Coverage, Avoid Missed Pickups, Reduce Delivery Delays, and Expand Customer Base

The recent innovation of prebuilt chatbots and automated systems can improve freight tender management and processes in several ways. Intelligent data analysis, collaborative platforms, enhanced budget systems, and real-time data access make it easier to find coverage when needed, avoid missed opportunities, reduce the frequency of delays, and expand customer reach with superior services.

Robotics, automation, chatbots, and smart AI technology are revolutionizing the shipping and transportation industries in ways few could have predicted. According to Supply & Demand Chain Executive, a recent industry survey showed that just under 50% of companies plan to increase their RPA spending budget in the coming years. Overall, RPA is being used to increase agility, diversity, and resilience for chain managers; address cost and fee increases by automating back-office and operational tasks, and provide additional support to remote workforces and third-party team members. 

Embrace New Technology and Automation Today by Tapping into the Power and Potential of Pre-Built Intelligent Chatbot RPA

The pandemic has forever transformed the way consumers shop and how shippers and carriers approach transportation services. RPA and machine-based automation have become invaluable assets for businesses that are struggling to keep pace with the changing market demands and customer needs. The time to automate is now. Digital skill sets become critical for ongoing growth and success. To enhance retention and productivity and maintain a strong competitive advantage, freight tender processes need to be automated and supported with data-driven AI-based chatbots and platforms. It is all possible with prebuilt intelligent chatbots and innovative RPA software services. Request a demo of RPA Labs chatbot to get started.

Freight Document Management: Using RPA with BOLs, Pre-Alert, Arrival, & Invoice Documents

Robotic automation, chatbots, and AI technology are more than just the latest fads. These advancements in technology help streamline countless functions and tasks within global supply chain operations and management systems. Everything from freight document management to shipment tracking to payment tracking can benefit from automation and robotic processes. Robotic process automation (RPA) can improve operations with BOLs, delivery alerts, freight document recording, real-time monitoring, drop-off confirmation, and payment verifications. 

How RPA Enables Freight Document Management and Improves Data Collection, Analysis, and Application

Companies that work to implement RPA often achieve a strong competitive advantage through flexibility and adaptability. Automating complicated tasks and reducing both time and man-hours involved can help improve profits across the entire supply chain. According to Supply Chain Digital, the average international transactions require 35 separate freight documents with more than two dozen different parties getting involved. 

Imagine all those interactions occurring digitally, and half of those interactions result in a manual email. However, RPA could power email response bots to compile data from emails, respond to emails when they arrive, and share relevant points or data with connected systems. It all adds up to increased efficiency within the management of all activities. 

Additionally, compliance needed for domestic and international shipments can run into the hundreds for regulations and into the hundreds for additional trade agreements that also have to be considered when making any shipment across international borders. This serves as a striking example of how freight document management systems and improved data collection, analysis, and application can improve every step of domestic and international shipments.

The Value of RPA in BOLs and Pre-Alerts Along with Other Innovations Can Improve Freight Document Management and Streamline Routine Processes

When systems are outdated and processes stagnate, it causes many devastating disruptions: poor collaboration, communication issues, lost capacity, lost records, poor logistics management, additional fees, poor order completions, and poor customer service. Deploying a cloud-based supply chain platform designed to assimilate data and utilize machine learning tools and automated software systems can generate more long-lasting ROI and business benefits. Automating paperwork makes it easier to manage Bill of Lading (BOL) paperwork, invoices, payment records, claims reports, and other freight documents. The benefits of RPA can usually fall into three primary areas within the supply chain:

    • Collaboration – Provides improved networking and team-building opportunities. 
    • Analytics – Faster collection and processing of data to easily send to team members.
    • Utilization – Ensures proper use of tools, data, and resources to boost overall profits. 

Utilize and Apply RPA Effectively to Keep Everyone Informed and to Bolster Collaborative Efforts Within the Supply Chain

Advanced automation and robotic software have come a long way in recent years and have improved supply chain services. RPA systems, including chatbots, documentation bots, workflow bots, and other innovations make it easier to collaborate with other parties and team members within the supply chain. Add to that the power and versatility of machine learning, intelligent data analytics, and prebuilt and preprogrammed automated services, and it is easy to see how utilizing these tools becomes vital for continued growth.

  • Implement technological upgrades to reduce manual processing of orders and other administrative tasks. 
  • Run AI-based bots and software to automate processes and eliminate human error and mistakes almost entirely.
  • RPA empowers management with the ability to respond quickly to proposals, quotes, and questions, thanks to smart logistics automation.
  • Integrate innovative technology to streamline back-office processes such as recordkeeping and freight document management.
  • Train staff members and complete thorough onboarding processes to ultimately increase productivity and profits. 
  • Operate customer service automatically with chatbots that provide 24/7, 365, engagement on any digital platform.
  • Upgrade data collection and analytic systems to boost RPA functions and bolster current inefficiencies within the network.

Utilize the Power of RPA and automation to Improve Freight Document Management and Overall Organizational Practices

While most supply chain managers, logistics providers, shippers, transporters, and retailers have adopted automated processes, many businesses still lack full integration in their automation attempts. To truly grow and succeed in these times of market disruption and volatility, it is vital for shippers and freight forwarders to embrace the power of RPA and all the various automation and tech-driven innovations that are available. RPA can transform the entire inner workings of the supply chain, from shipment tracking to document management to overall investment returns. Book a demo with RPA Labs to learn more about how your team can start leveraging chatbots in freight interactions today.