Many people are filled with anticipation when opening a package. However, discovering a disproportionately large and complicated manual for a low-quality item can be incredibly discouraging. It’s important to consider this example when pursuing robot process automation workflow.
Many would say this is common with any IT solution review and implementation. However, McKinsey & Company reported on the stark differences for one organization in need of such a solution: “The return on investment for RPA was about 200% in the first year and they could implement it within three months. The IT solution did the same thing but with a three-year payback period and it was going to take nine months to implement.” To ensure buying RPA for the supply chain is worthwhile, freight forwarders should consider the following eight items during their RPA search.
1. Compatibility With Your Tech Stack
An integral part of robotic process automation workflow is its ability to work with the technological partnerships already in place. Effectively receiving and sending data relies on a whole workflow of automation. A complete workflow minimizes the opportunity for data to get stuck in multiple locations along the way.
2. Detailed Reporting Capabilities
One of the primary functions of incorporating an RPA is creating reports. These detailed reports become a tool to monitor chief financial areas such as profit and loss analytics. Other important reports provide alerts of business slowdowns to promote better optimization.
3. Seamless Data Sharing With Network Partners
Because much of the robotic process automation workflow is cloud-based, data sharing is easier than ever. Remote access gives freight forwarders the communication tool they need to keep network partners informed at every step of the way. This is especially useful when expanding your network to share information as the business grows.
4. An Easy-to-Use Interface to Manage Exceptions
As incredible as automated logistics systems are, they can’t do everything. When an RPA is not confident about the next steps with a document or data set, this exception gets added to a human employee’s workflow. Doing so corrects and teaches the RPA for future transactions.
5. Email Response and Chat Bots
One of the tedious tasks that RPA can remove from the manual workload of a company is answering simple questions. By incorporating freight chatbots and automated email responses, freight forwarders can provide excellent, instant customer service that provides employees the time to focus on complex customer needs.
6. Digital Document Sharing and Generation
Robotic process automation workflow shines with its simplified approach to document management. By digitizing the storage of documents, sharing is made easier than ever. Additionally, with digitized data, RPAs can schedule the generating of important documents, such as invoices.
7. Real-Time Status Alerts and Notifications
The consumers of 2022 have been conditioned over the past years to expect real-time status alerts for their personal items, so why would today’s business owners not expect the same from their network partners. By incorporating track and trace technology into the automation of customer alerts, freight forwarders can offer competitive customer service.
8. Integrated Payment Management
While many in the supply chain have embraced digital forms of payment, some companies still have to work through the pains of complicated payment arrangements. Automated logistics systems can leverage account data to trigger notifications for customers that provide invoice visibility that encourages quick pay decisions.
Tap the Value of Automated Logistics Systems With RPA Labs
By incorporating the valuable source of robotic process automation workflow into their business, freight forwarders can add that value directly to their own company. This value manifests in the diverse optimizable options found in more data-driven processing than manual logistics. However, this is possible only by finding the right automated logistics system to fit a company’s specific needs. To learn more about an experienced, well-versed automation solution, schedule a demo with RPA Labs today.