What Are the RPA Logistics Use Cases?

Within any industry, but the domestic and global supply chain network specifically, robotic process automation (RPA) brings a staggering 60% overall savings across the board. For this reason, the RPA market exceeded a staggering $1.7 billion in 2019. For local and global supply chains, RPA offers an additional benefit: helping businesses improve productivity 5-10 times faster with nearly 40% fewer resources required. A report by Team International highlights the many benefits of RPA logistics use cases. Using software robots to perform redundant and labor-intensive tasks allows team members to focus on more specific and meaningful jobs. Automation and robotics help to reduce expenses and inefficiencies throughout the supply chain network. These RPA logistics use cases show how RPA can help managers get the most throughput, reduce costs, and create strong relationships with partners by focusing on the following aspects.

RPA logistics use cases often focus on tendering freight and the speed at which orders get processed, shipments loaded, and containers emptied for return.  Knowing tendering rates can help managers improve productivity and can also highlight areas of potential delays and disruptions.

Reduced Confusion Over Which Rate Is Best

Securing the best shipping rate is an ongoing struggle for shipping managers and freight brokers alike. Automated processes such as data tracking, report generation, and real-time monitoring make it easier to ensure the best rates get used with every order or contract agreement. 

Improved Throughput From End to End

The speed and productivity of the supply chain at critical points of distribution, receiving, and storage can significantly affect the network. Monitoring throughput with automation continues as a prime example of a good RPA logistics use case that directly impacts and improves network productivity. 

Managing Shipment Status Inquiries

With more managing opportunities, it becomes easier to keep track of inquiries from clients and other team members regarding the shipping status and delivery ETAs. Timely responses and real-time action can help reduce delays and improve the rate of successful freight tender and deliveries. 

Integration to Provide Automated Notifications and Push Updates to the TMS

RPA logistics use cases can also include using transportation management systems (TMS) and automated tools. Optimized notifications, automated communications, and improved integration throughout the network can help keep everyone on the same page. Proper alignment also includes assessing incoming emails, responding to such emails, gathering data from email, and sharing that information with other systems of record, such as the TMS. 

Invoice Processing and Payment Management Becomes Easier

A surprising amount of time and resources get wasted by supply chain managers chasing down payments and dealing with invoicing issues. RPA systems can improve communications, make digital documentation more manageable, and help streamline payment process automation

Inventory Management Improves Across the Board

RPA logistics use cases can include inventory and warehousing processes as well. Managing stock levels and inventory availability in real-time keeps the supply chain running as efficiently as possible. Shipments can go out on time, orders can be fulfilled, and delivery ETAs can be honored.

Sharing Digital Documents and Gathering Data From Such Documents

Record keeping exemplifies another prime area where the benefits of RPA logistics use cases can arise. Digital paperwork makes it easier to secure signatures and update records with new information. It also streamlines the recordkeeping process and improves security significantly as well.

Collaborate With the RPA Experts Today to Take Advantage of the Latest Technology and Innovations

 Maximize profits and improve supply chain flow from end to end with the latest technology and innovations in RPA logistics. With proper RPA systems and use cases in place, the entire supply chain network can operate efficiently even during market instability and volatility. Contact RPA Labs today to schedule a free demo and get started.

RPA in the Shipping Industry: What’s Possible to Automate?

While robotic process automation (RPA) integration provides an invaluable service within the many facets of the logistics industry, RPA in the shipping industry can also yield benefits from the numerous boosts in efficiency as well. The utilization of RPA is transforming transportation and logistics with logistics process automation, and chatbots, including automating customer service queries and making email management a turnkey process through email response bots. From automating orders at the very beginning of the process, collaborating with network partners to viewing shipments in real-time, managing order statuses, and not compromising customer service, RPA is there for the needed break team members need. Let’s consider some of how this happens and why it’s invaluable to modern logistics. 

Automating Orders From Inception By Integrating RPA Into Your OMS

Implementing RPA in the shipping industry helps automate the tedious and manual processes of processing orders and other automations for freight forwarders. Using Robotic Process Automation in the shipping industry helps pick out shipment details, monitor scheduling, and provide delivery or pick-up times for portals that are used. It can also integrate with payment systems and capture carrier data from their websites to further automate this process. The human touch is almost not needed with the processes and use cases that RPA offers in the supply chain.

Collaborate With Network Partners and View Shipment Status With Real-Time Visibility

Make use of software customer service chatbots to collaborate with both customers and network partners and perform tasks such as viewing shipment status in real-time. This opens up visibility and allows for each level of the logistics chain to monitor shipments in tandem with other processes. Doing so will help eliminate costly errors. Tracking shipments this way provides viewing access to everyone, promotes accountability, and creates more opportunities to catch mistakes before they become issues. RPA in the shipping industry encourages collaboration and helps strengthen freight technology packages already in place. And this continues by reducing the hassle of managing business-to-business email as well. 

Manage Orders Status Inquiries Automatically Without Compromising Customer Service

Managing orders and the ability to process shipments faster just became easier to boost freight forwarding customer service in the process. This means processing and payments also can be automated to efficiently proceed through each step. That includes vendors, shippers, carriers, and other logistics partners who participate in each transaction. In addition to order status management, procedures such as load matching with available transport and order management can be streamlined through RPA.

Using RPA in the shipping industry can bring data together across multiple platforms and consolidate the information for users and customers. Organizing portals and delivery status updates are automated for customers and shippers to view without compromising the services offered. 

Integrate Your Systems Today to Tap Into the Power of RPA In the Shipping Industry

For logistics businesses, there is a great need to budget for logistics automation and implement RPA in the shipping industry. Integrate systems today and hold the power of improved order processing and customer service and employee experiences. According to Customer Think, customer experience and employee engagement are the two crucial aspects of any business. Implementing RPA can allow you to achieve both. On one hand, you allocate your high value and expensive resources on the front line to ensure customer satisfaction. And on the other hand, RPA does repetitive tasks so that employees can concentrate on more productive tasks that increase engagement amongst them.” In other words, shippers do not have to compromise one for the other. Schedule a demo with RPA Labs to get started. 

Chatbots to Automated Freight Tender: RPA Sets a New Gold Standard

Robotic processing automation (RPA) and chatbot technologies are now accepted more readily and are more commonly used across a growing number of industries. From freight tender processes to customer communications to supply network management, there are many ways chatbots and logistics process automation can improve freight management processes. This, of course, includes using RPA to handle email inquiries and keep the communication going strong.

While the focus often falls on digital engagement, RPA’s value proposition continues to be the many ways in which various systems and platforms can work together in game-changing ways. Automated chatbots and automated processes through email response bots are becoming the new gold standard for freight operations and management within the modern supply chain network. Understanding freight tender impact and the benefits this innovation can provide is critical for shippers and forwarders alike. Let’s take a closer look at why and how this happens.

The Challenges of Traditional, Manual Freight Tender Processes

Traditional methods of freight management and manual tendering have long been plagued with problems and shortcomings. Challenges with outdated freight tender processes include:

  • Issues with customer service interactions, such as an inability to respond to emails in a timely manner
  • Confusion in communications due to inaccurate or outdated data
  • Order accuracy concerns
  • A lack of track and trace visibility into the logistics network
  • Customer dissatisfaction resulting from late deliveries, limited capacity and missed opportunities
  • Limited collaboration with 3PLs resulting in issues with fleet organization

These and many other common issues can be overcome with an innovative and personalized approach to freight tendering and shipping management. 

How Automation Promotes Increased Throughput and Makes the Entire Freight Management and Logistics Process More Streamlined

Embracing advances within innovation and logistics automation are critical components to any organization’s survival in a modern, technologically driven market. Improved access to data, more accurate communications, real-time analysis, better disruption response, faster collaborations, increased freight tender acceptance, and amplified throughput can all become a reality with the right automation system in place. Automations put more tools and resources in the hands of freight managing team members, directors, personnel, and operators, and by using RPA, it’s easier to handle the day-to-day, back-office process requests that come into any organization.

However, a poorly planned shift toward technology can create additional problems if not managed correctly. Implementing new software requires proper onboarding and training to fully and optimally streamline the day-to-day freight management process. The process of improving freight procurements and boosting bid acceptance rates all ties back to the proper utilization of RPA and automated tools within the supply chain. After all, automation in email management and data aggregation from emails will go a long way toward boosting productivity.

Top Benefits of Utilizing Chatbots to Find Coverage, Avoid Missed Pickups, Reduce Delivery Delays, and Expand Customer Base

The recent innovation of prebuilt chatbots and automated systems can improve freight tender management and processes in several ways. Intelligent data analysis, collaborative platforms, enhanced budget systems, and real-time data access make it easier to find coverage when needed, avoid missed opportunities, reduce the frequency of delays, and expand customer reach with superior services.

Robotics, automation, chatbots, and smart AI technology are revolutionizing the shipping and transportation industries in ways few could have predicted. According to Supply & Demand Chain Executive, a recent industry survey showed that just under 50% of companies plan to increase their RPA spending budget in the coming years. Overall, RPA is being used to increase agility, diversity, and resilience for chain managers; address cost and fee increases by automating back-office and operational tasks, and provide additional support to remote workforces and third-party team members. 

Embrace New Technology and Automation Today by Tapping into the Power and Potential of Pre-Built Intelligent Chatbot RPA

The pandemic has forever transformed the way consumers shop and how shippers and carriers approach transportation services. RPA and machine-based automation have become invaluable assets for businesses that are struggling to keep pace with the changing market demands and customer needs. The time to automate is now. Digital skill sets become critical for ongoing growth and success. To enhance retention and productivity and maintain a strong competitive advantage, freight tender processes need to be automated and supported with data-driven AI-based chatbots and platforms. It is all possible with prebuilt intelligent chatbots and innovative RPA software services. Request a demo of RPA Labs chatbot to get started.

3 Ways Logistics Automation & Chatbots Are Reducing Operational Costs

Logistics automation has been taking the transportation and shipping industry by storm as renewed focus and interest in computer software and automated machinery grow omnipotent. These automation options are commonly found in warehouse or distribution centers, freight forwarders and carriers, modern supply chain networks, and enterprise logistics and tracking platforms. And now they’re evolving as robotic process automation becomes the new standard for intuitive systems. 

Robotic process automation leverages artificial intelligence and machine learning to interact with existing transportation technology and applications to improve logistics automation and customer experience. With the ultimate goal to improve the overall efficiency, practicality, and adaptability of logistics operations, innovations such as chatbots, mechanical platforms, and data-driven tools are becoming the norm.

Logistics Automation and Chatbots Enable More E-Commerce Efficiency and Adaptability

The finest in chatbots and workflow bots are prebuilt, pretrained, and ready to integrate into any system. Technology provides transportation service providers with a significant advantage when dealing with changing consumer trends and volatile markets. It allows for real-time tracking and responses and lets managers meet consumers on their time and in a way that fits their needs. 

By using prebuilt and pretrained automated systems, less onboarding occurs, less learning time is needed, and efficiency and adaptability are improved almost immediately. With the ability to grow and adapt to the new e-commerce market, it becomes easier to tap into those rewards and adapt to the new normal within the transportation network. 

Automation Frees Team Members for More Personalized Tasks and Reduces Operational Costs

One of the most potent ways robotic process automation helps to reduce operational costs and boost profits lies in team member productivity and efficiency with logistics automation.

  • Replaces routine data entry and mundane manual tasks in favor of automated processes.
  • Automatically sends digital reminders for quotes, signatures, status updates, and payments.
  • Streamlines integrations with partner systems with advanced pre-training and onboarding.
  • Automates response to standard FAQ queries from consumers with real-time chatbot tools.
  • Innovatively integrates any legacy transportation management system with relative ease.
  • Receives and manages documents and records without the need for annoying logins or apps.
  • Provides on-demand access for consumers and improved order competition and sale rates.
  • Allows for clear and precise monitoring of logistics automations and chatbot utilization.
  • Keeps skilled team members focused on essential tasks without sacrificing customer service.
  • Streamlines the entire logistics and management process to boost profits and efficiency. 

Embracing the innovative technology available today can help logistics managers and customer service representatives reduce operational costs and remain efficient and productive.

Increased Insight Through Data Analytics and Automated Workflows Further Help Reduce Confusion Across Both Forward and Reverse Logistics

Logistics automation, data analytics, and the insights derived from them remain critical for continued success within the modern supply chain as 60% of businesses could save up to 30% of the current working time simply by automating business processes, according to McKinsey. This includes many of the mundane tasks associated with forward and reverse logistics, such as reviewing and approving paperwork, generating sales leads, managing tracking information, and responding to customer feedback. According to Pival International, forward logistics remains vital in ensuring the organized movement of goods as they move from warehouse and supply chain centers to the end consumers. Likewise, reverse logistics can also benefit from automated systems as goods and materials move back into the supply chain post-delivery. Automation can help filter and organize data that is particularly relevant, meaningful, or exceptional. Supply chain professionals then can focus on those critical points while relying on the automated system to take care of the more mundane functions and tasks. 

Use RPA Software to Forecast Customer Demand and Manage Exceptions and Disruptions Cost-Effectively

Requests for rate quotes, shipping schedules, disruption responses, real-time tracking, and on-demand customer service are possible with robotics automation and logistics automation integration. The most vital features of logistics management and customer services are no longer reliant on human intervention and can become cost-effective thanks to automation and innovation. It allows for easier market forecasting, improved shipment processing, and faster response to customer demands. Schedule a demo with RPA Labs to see a prebuilt logistics automation chatbot in action today.