Freight Forwarding Technology

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. However, it can be confusing to think about how technology comes together to improve service-level performance and enhance user or customer experiences. In the end, it’s all about timeliness and speed, so let’s consider five technology innovations that work…

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customer experience in logistics

Improving customer service and the customer experience in logistics are top priorities in today’s supply chain. Like all forms of communication, there are differences in how teams interact with customers to achieve those goals. Regardless, it is important for shippers and all other professionals in the supply chain to take vital steps to hear the…

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freight forwarding customer service

Throughout any business, customer service is a vital operation from start to finish. To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. But it can be tricky. How do you improve customer service processes and reduce the risk for human…

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