Integration Chatbot: How Forwarders Can Streamline Procurement

In every mode of transportation, 2022 has revealed a rate trend that continues to increase. Logistics Management released an article on the topic, sharing that, “Matching capacity to need is going to be the key concern for shippers in 2022—almost regardless of price.” With minimal capacity at maximum cost, freight forwarders are looking for ways to streamline procurement, and leveraging an integration chatbot is one way to achieve that goal.

Challenges in Sourcing Transportation Capacity

After two years of “unprecedented times,” there are multiple areas of capacity backlash directly related to the pandemic alongside completely unrelated challenges. Some of these include:

  • Overall Supply Chain Talent Shortage.
  • Drayage Trucks Stuck at Bottlenecked Ports.
  • Less Air Cargo Space Due to Fewer Overall Flights.
  • Oceanic Delays at Delinquent Ports.
  • New Sustainability Requirements at Specific Ports.
  • Companies Opting for Shipper of Choice.
  • The Redundancies of Load Matching.
  • Universal Resiliency Struggles Across the Supply Chain.

With these eight characteristics just being small pebbles in the bucket of forwarding challenges today, innovative companies are looking for solutions. Amidst a myriad of proposed solutions, one solution is gaining trend: the integration of chatbots.

How an Integration for Chatbots Boosts Collaboration With Carriers

Freight forwarders can secure better capacity when they have established collaboration with carriers. However, freight forwarders often have to communicate with carriers across different time zones and potential language barriers. 

Integrated chatbot in forwarding enables freight chatbots to take the lead when engaging a carrier. From automated freight tender to ocean container tracking updates, chatbots can get quotes, review them, select a carrier and confirm the booking. By incorporating software that can tirelessly do this at all hours of the day or night, forwarders can keep customers and employees always up to date

This increased level of communication across collaborative platforms enhances the partner and customer experience, creating more lucrative opportunities with carriers. The integration of chatbots can even promote business-to-business relationships that lead to shipper-of-choice benefits. 

Additional Benefits of an Integrated Chatbot in Forwarding

Better carrier partnerships are just the start of what the integration of chatbots can do for freight forwarders. High-quality robotic process automation (RPA) has the potential to make everything it touches more efficient with the data behind it to explain why. Here are seven additional benefits it can have in the forwarding industry:

  • Faster Quoting – As mentioned above, freight chatbots can receive requests and accurately provide quotes based on current rates instantly.
  • Reduced Confusion Over Rates – With an AI-supported chatbot integrated into the TMS, current rate data is fed immediately to the chatbot at any time. 
  • Lower Transportation Spend – By appropriately quoting based on current capacity, chatbots can procure the correct loads instead of taking any that comes their way regardless of transportation spend.
  • Better Customer Service – Customers benefit from integrated chatbots in forwarding by having 24/7 communication to discuss or locate their freight.
  • Cost Visibility – By removing manual contracts and data entry, chatbots feed the RPA data to analyze costs and their effectiveness. 
  • More Control – Automation eliminates a lot of potential for human error, giving decision-makers more control over their customer experience, logistics, and so much more.
  • Manage by Exception – Forwarders who automate integration by chatbot can set up alerts for exceptions to address immediately instead of having to wait to see the email in a bustling inbox.

Boost Procurement With the Integration of Chatbots in Forwarding Systems

Amidst a lack of capacity and supply talent, more forwarders are choosing to procure their work via automation. Decision-makers let RPA do the virtual heavy lifting by integrating chatbots into the core of their workflow, allowing them to work on tasks designed for human touch. See how a freight chatbot can turn your capacity crisis into a steady workflow by scheduling a demo with RPA Labs today.

Document Management System for Shipping: Using Robotic Process Automation and Chatbots

Logistics managers and experts should budget for automation so that they can improve their current document management system for shipping. As businesses and organizations in logistics drift from the more traditional supply chain processes, embracing automation across all activities, from customer service requests through managing the ever-growing list of emails, will put them on the path to greater productivity, growth and scalability. A traditional document management system for shipping uses too many manual hours that increase the likelihood for error, and that doesn’t even consider the lost time spent sorting through emails to find details.  The integration of this platform can transform using RPA and chatbots to complete rule-based computer functions and automate repetitive tasks in less time. Disorganization in document management can cause many issues, so automating this information is the best avenue. 

Traditional Document Management Uses Too Many Manual Hours and Increases Error

Another way RPA is transforming transportation and logistics is by automating document management, according to Traditional methods of documentation are made easier with new systems becoming more readily available in the industry. Older processes continue to become obsolete with the implementation of RPA to manage back-office workflows, email or chatbot-guided interactions. This increases efficiency, helps alleviate the impact of the growing talent shortage, and creates an ecosystem that is far more sustainable. However, there is little room for error, especially for smaller logistics companies. Boosting the document management system for shipping means investing in this technology so companies remain competitive in an already competitive market. 

RPA Enables Automation and Efficiency in Document Management System for Shipping

The entire idea behind combining RPA with a document management system for shipping is that it encourages efficiency and automation within all systems. It grants shippers the ability to process shipments faster. It also assists with document procurement and better access to information. Automatically processing many transactions simultaneously saves so much valuable time. RPA bots deliver information and tracking on command, combing email to find data and compile responses comparable to a human interaction. This sets the stage for increased profit potential by freeing up work hours spent on those time-consuming document management tasks. 

Ways RPA and Chatbots Enable Actionability of Documents 

Additional ways RPA and chatbots assist with a document management system for shipping is by enabling actionability. Documentation can be automated and with this system boost, they are sorted and sent immediately. Other ways RPA and chatbots help enable actionability include: 

  • RPA sharing of POD and BOL. Proof of delivery (POD) and a bill of lading (BOL) both essentially mean customers absolutely received their packages. RPA streamlines the process of this documentation by uploading the information automatically. 
  • Updating systems of record based on documents and vice versa. RPA and chatbots update systems automatically without any need for human confirmation. They also store the information for when it is needed. 
  • Trigger additional workflows when an exception is noted in documentation. If an issue arises that needs to be addressed, software bots spontaneously upload documents and enable the next step before teams intervene. 
  • Auto-invoicing and notifying partners of details. Bots send off the information automatically, notifying all stakeholders before they ask or before an issue arises. 
  • Processing payments and auto-reconciliation. Automated payments are possible with robotic process automation and chatbots, and if consumers have an issue that needs to be resolved, that can be done without the use of manual hours. 
  • Reconciliation of inventory logs. Consolidation of inventory logs and automating this process keeps logistics managers in the loop so they can keep inventory stocked and ready to go regardless of how suppliers communicate, whether by email, integrated platforms, or digital document sharing. 

Combat Disorganized Document Management by Using Robotic Process Automation and Chatbots Today

With all of the benefits RPA has for a document management system for shipping, it also boosts automations for freight forwarders and other logistics experts. Combat disorganization today and implement RPA and chatbots. Schedule a demo with RPA Labs to get started.

Freight Spot Quotes: How Freight Chatbots Can Automate Quoting

When issues arise during transport, spot quotes are the quickest and most efficient path to resolution. Many challenges are inherent with traditional quoting. Instances such as overquoting and delayed quote times can be detrimental to shippers. However, freight chatbots can instantly identify a quote request, even in email, review data sources, and upload the quote for a quick solution. 


By automating quoting, shippers resolve their issues with the carriers faster and build better customer experiences. In addition to faster resolutions for manual quote requests, automating freight chatbots can generate quotes for ground, ocean, and air on-demand, making it easier to determine which mode is correct for each shipment. This is designed to be the only touchpoint shippers need to get back on track. Freight forwarders no longer need to sit for hours waiting on back and forth emails. Freight management parties need to understand the challenges in traditional freight spot quotes and why RPA-driven quoting processes are the next advancement in freight management.


Challenges of Freight Spot Quotes Without Automated Quoting


The challenges of manual freight spot quotes include many areas of waste. For example, hours of wasted time emailing several carriers and awaiting their replies, compiling carrier quotes, and choosing one take a ton of time. After all of the wasted manpower, they might leave behind incomplete information, leading to possible freight shipping delays. Overall, it is not practical, and it is not a sustainable, long-term solution for a business. But as the industry evolves, more companies are finding room in their budget for automation. That’s especially true when it comes to leveraging chatbots and RPA to review incoming requests, including emails, to generate on-demand responses that appear no different from physical, human interaction.


Instantly Grant Hassle-Free Freight Spot Quotes With Freight Chatbots


A leading benefit of automating freight spot quotes is the ability to respond to quote requests instantly. There is no waiting period, and the best possible rate is selected. Companies upload the information for the carriers; then, the spot quotes are assessed by analytics as software bots complete the rest. At the same moment, a carrier is selected and notified via email or their TMS, if applicable. 


Without some logistics automation, this complicated multistep manual process of generating spot quotes is rife with risk for failure due to human intervention. Freight chatbots help prevent issues like delayed responses from freight forwarders. With customers only truly accepting quotes around 20% of the time, chatbots that can work around the clock and find capacity partners, including forwarders or brokers with available transportation, can maximize efficiency.


Tips to Choose the Right Chatbot for Your Organization


Spot quotes are more accessible with chatbots. Automations for freight forwarders must ensure the best performance and most effective use of technology, which comes down to working with exhaustless chatbots to handle more requests. Of course, that’s easier said than done, and it helps to have a few tips when looking for the right chatbot solution for email and overall quoting needs.


  • Identify areas of the workflow that need automation the most and go from there. Some businesses might not have the budget for upgrading to automation. For the best bang for a buck, upgrade the areas that need the most improvement and expand systems over time. 
  • Ensure the security of data. Doing so will also ensure only pertinent information is processed and shared. Information regarding carriers and shippers is stored through many devices, and mitigating that risk is a priority. Evaluating the security of the system can help avoid these risks.
  • Concentrate on user-friendliness. The entire idea surrounding automated spot quotes is that everyone can use them. While the data is automatically emailed and booked for carriers, customers also use this software to follow up after an order or experience is completed. So look for a chatbot that’s prebuilt and ready to go on day one. 

Improve Your Throughput Today by Implementing Chatbots


Spot quoting can be more accessible if logistics service providers and shippers implement chatbots. By automating quotes, it is possible to improve throughput by transforming transportation and logistics and getting more shipments to their final destination in record time. The good news for companies looking to automate quickly is that the cost of entry into automation is much lower than in previous years. Developments in technology and lower costs for equipment are allowing small and midsize companies to explore automation,” states There’s literally never been a better time to invest in the future of your supply chain with chatbots and email response bots. Request a demo with RPA Labs to get started. 

Shipping Data: How Machine Learning, AI, Automation & Chatbots Create Hyper Efficiency

Robotic process automation (RPA) leverages innovative software tools that can either partially or fully automate human activities to become more efficient and productive. RPA is increasingly adopted within the supply chain to take over mundane and repetitive tasks such as managing shipping data, filing paperwork, answering general FAQs, entering data, reading and responding to emails, and performing other basic tasks. Smart technology based on machine learning and AI chatbots are beneficial for several critical systems and functions within the supply chain. This innovative technology helps managers and team members alike accomplish more. Let’s take a closer look at the problems contributing to their adoption and how these advanced technologies can help.

Why Shippers and Carriers Struggle With Managing Shipping Data

Supply chain technologies are now focusing on logistical planning and shipping data management in order to improve functionality and address issues in real-time. Outdated methods and traditional protocols are no longer effective. This includes email management as well. Trying to meet current market demands with obsolete systems is an exercise in futility, and that is causing many shippers, carriers, and forwarders to struggle. These major areas of the challenge include:

    • Scalability to shift productivity levels and focus on meeting current market trends and consumer demands.
    • Adaptability to grow and expand as needed, to align with customer habits and current market indicators.
    • Transparency within the supply chain to quickly and easily note problem areas and implement fixes.
    • Communication options within the supply chain, with third-party team members, and consumers.
    • Accessibility to data and real-time information to ensure proper monitoring and communication.


  • Networking solutions that improve the overall functionality and productivity of transportation systems.


Overcoming these common problem areas can help shippers and carriers maintain a competitive edge in today’s volatile market.

Advanced Tech Promotes Efficient Collaborations and Mutually Beneficial Partnerships

AI, machines, and other advanced technologies surrounding logistics automation can help elevate the customer experience, improve efficiency, and enhance collaborations for shippers and carriers. According to Supply Chain Digital, at the heart of any effective partnership is the need for real-time, accurate, and accessible shipping data. Establishing and maintaining mutually beneficial partnerships remains a critical component to current supply chain operations. The driving force behind many shipping and logistical changes in recent years is the continual need for growth and adaptability. No one company can meet all consumer and industry needs, so collaborations and partnerships are becoming the norm. 

AI’s ability to collect meaningful, accurate data throughout the supply chain drives the continuous improvement of many essential functions within network partnerships. Possible applications can be deployed to capture information from emails, upload that information to relevant systems, and apply it in simulated chats with customers. 

Machine learning within the supply chain network is also vital for effective planning in customer interactions, shipping data collection and analysis, innovative data distribution, real-time processing and communications, and more. Utilizing the advancements that have been made in these tools and software continue to drive the market and allow transportation and logistics managers to process shipments more effectively. 

Other Ways Chatbots and Automation and RPA Help Companies Get More Done

Access to real-time, accurate shipping data and implementing automated analytics are critical for informed decision-making and accomplishing more. There are three main sectors of analytics that can impact RPA implementation within the supply chain, including:

  • Descriptive analytics gives shipping and logistics managers hindsight into past performances and trends to help identify what changes may be needed or why a customer experience fell short.
  • Predictive analytics addresses what may occur soon if specific actions or decisions remain unaltered in current systems or current interactions, such as a greater risk for a return due to poor customer engagement.
  • Prescriptive analytics provides supply chain managers with recommendations based on past data analytics and current trends, such as when to send updates to customers and alternate solutions to current problems. 

Coupled with advanced robotic chatbots, automation and analytics can help companies drive growth and scalability in today’s volatile market by automating additional back-office processes. Remember that includes email response bots as well. 

Capitalize on the Power of RPA to Improve End to End Performance and Outcomes with Enhanced Shipping Data Access and Utilization

The next evolution of the digital supply chain is coming fast. The sudden push toward automation and more innovative processes continues to impact shippers and carriers alike. This shift has been primarily due to the drastic changes seen within the supply chain network in recent years. This trend is in no way slowing down, and shippers and carriers that want to remain relevant in the market must capitalize on the power of RPA and improve performance and outcomes throughout the entire supply chain network.  Book a demo with RPA Labs to see our chatbots in action.

Logistics Technology: 5 Big Benefits of AI-Powered Logistics ChatBots

Logistics technology continues to radically reshape the industry to make shipments faster. There are many benefits to artificial intelligence (AI) powered logistics. For each level of the supply chain, AI-powered logistics can enhance everyday practices. From cleaning up back-office work disorganization to eliminating missed deadlines, AI-powered logistics technology is truly transforming the industry. These bots create an invaluable service by eliminating time-consuming shippers tasks like back-office backlog and manual reporting or entries. 

1. Reduced Confusion Over Real-Time Shipment Status

One of the many benefits of logistics technology is reducing confusion. Knowing real-time shipment status will help eliminate the confusing process of resolving problems once they become known. With real-time status updates available and many employees having eyes on a shipment, catching issues before they escalate is a primary benefit of logistics technology like AI-powered logistics chatbots. Proactive, two-way communication boosts the effectiveness of the shipment. Confusion during shipments and deliveries that are not made on time can lead customers to take their business elsewhere. 

2. Increased Consumer Confidence with Around-the-Clock Service

When teams have confidence in their processes, consumer confidence also grows. With logistics technology growing in use, it is important to reassure customers that they are not sacrificing the level of attention or customer service they receive. New technology makes it possible for around-the-clock service, which also boosts consumer confidence. Many businesses should budget for automation so that they may also bring in these time-saving measures. 

3. Improved Throughput by Leveraging Automation in Routing and Scheduling

By integrating automations for freight forwarders, tedious tasks like paperwork, routing and scheduling become easier and much more manageable when tackling last-minute changes in a shipment and keeping up with changing sailing schedules. The use of logistics automation also helps eliminate delays and other issues, which vastly improves throughput. Expectations also soar because logistics technology creates a faster experience that many consumers value.

4. Streamlined Communication to Enable Collaboration

Streamlining automation with logistics technology enables deeper collaboration among all stakeholders. When paired with the right platform and partner, communication is streamlined and more effective. Planning ahead and proactively monitoring shipments becomes much easier. 

For logistics experts, this creates an effective and more efficient use of logistics technology as the barriers to visibility break down. And part of this includes using AI to reduce rework. According to,AI plays a pivotal role in saving time, reducing costs, increasing productivity and accuracy with cognitive automation. It allows us to save time and money because it helps in automating various time-consuming processes and helps in demand forecasting.” It’s all about boosting the speed and clarity of communications to enable greater collaboration.

5. Predictive Capabilities to Intervene When Things Go Wrong

As well as streamlining services, transforming transportation also assists with the process. With these new logistics technology capabilities, it increases a team’s ability to intervene when issues arise. Logistics technology provides a doorway to making those on-time deliveries with no delays or issues. Predictive capabilities enable tracking shipments with real-time GPS location and visibility, revealing the shipment status at all times. With predictive technology, shippers can rest easy knowing they are in good hands and avoid costs associated with late shipments or missed deadlines.  

Tap the Value of AI-Powered Logistics Technology and Chatbots to Thrive

The future of the industry is here with the use of AI-powered logistics technology. Chatbots increase the ability to thrive and eliminate those time-consuming tasks. Do not miss any more shipments or wait for customers to get angry with missed deadlines. Get back in the know with AI-powered logistics technology via chatbots, and launch shipments into this e-commerce dominated world. Schedule a demo with RPA Labs today.

What Are Sailing Schedules & How Can Logistics Chatbots Keep Customers & Employees Always Up to Date?

For anyone involved in logistics, managing multi-modal shipping can be overwhelming, with navigating sailing schedules and those using different methods to transport their goods. Shippers can use customer service chatbots to keep their consumers up to date while staying informed with regard to shipment status. Real-time visibility provides status updates for freight forwarders and shippers as last-minute changes can cause disruptions for importers and exporters. Using outdated methods to transport overseas can cause hiccups like creating inaccurate sailing schedules. Chatbots leverage data sourcing from emails and other documents when providing updates that inform all stakeholders. Chatbots are quickly becoming extremely powerful tools allowing more proactive management of sailing schedules. 

The Challenges of Tracking Sailing Schedules

Traditional methods of tracking sailing schedules are outdated and frequently present new challenges. Without the right centralized data system, last-minute changes, delays, or other issues begin a ripple effect that reaches each level of transportation for shippers. As explained by, missing crucial cutoff times also affects everyone if scheduling is thrown off. Issues or delays in ocean freight will compromise efficiency, reliability and hinders faster shipping

Logistics Chatbots Leverage All Data Sources, Including Emails, to Keep Everyone in the Loop

One perk of utilizing a chatbot is that it leverages all of the data sources from emails to daily documentation for the purpose of keeping everyone in the loop. By doing so, schedules can be made available for everyone. In addition to ocean freight benefiting from this service, freight can be offloaded and ready for the next phase of transport immediately once the ship docks in port. This leaves little to no room for error and keeps the supply chain flowing with no hiccups or delays resulting in excess costs. It also helps transform transportation and automate logistics processes.

Added Benefits of ChatBots to Manage Sailing Schedules and Share Updates

Managing sailing schedules is mundane, tedious, and time-consuming. That time can and should be spent on more important tasks that drive company growth. Additional benefits of using chatbots to manage sailing schedules include:


  • Automate emails and reduce time spent trying to sift through them. Downloading emails to a shared platform will reduce the amount of time spent looking through them to see what pertinent information is being shared. This time could be spent on other work that does not involve clerical hassle. 
  • Create a solution to outdated software that causes errors through the data. Paperwork errors frequently cause shipping delays. These prove to be costly in the short and long term. Upgrading software for sailing schedules will be the best option for shippers to eliminate such errors. 
  • Upload documents automatically and reduce back-office error and backlog. Access to documents does not have to be an issue. Many documents can be uploaded automatically and shared in real-time, accommodating everyone who needs access. 
  • Instant visibility and more organized scheduling for ocean freight. Providing instant visibility creates a more transparent experience and increases insight for shipments. Organized scheduling begins with effective, timely communication… and chatbots perform this function. 


Share Sailing Schedule Information Seamlessly With Chatbots That Can Make a Meaningful Difference

Integrating chatbots can minimize risks and make all the difference in that final mile. Keeping sailing schedules organized to help prevent costly delays or holds is an important feature of this software. Streamline the process by automating those time-consuming and mundane tasks of clerical work and keep everyone in the loop. Creating that instantaneous visibility with software bots empowers every level of the supply chain to work in harmony and prevents backlogs created by delays. Do not lose one more customer to disorganized sailing schedules. And don’t forget to book a demo with RPA Labs today.

Track and Trace Technology Automation & Customer Alerts: Using Chatbots to Improve Service & Shipment Visibility

In the supply chain industry today, track and trace technology refers to the ability to quickly access and distribute information about any package’s logistics and shipping history — including those with delivery still in progress and those already delivered. Track and trace processes are often challenging for some transportation service providers that struggle to adjust to the market changes as e-commerce and digital shopping trends continue to grow exponentially. Track and trace technology with automated status monitoring and AI-based chatbots can make the entire process easier for logistics managers and customers alike. Starting with proper budgeting for automation and solid onboarding and unitization, this technology opens doors for future growth and advancement. 

Traditional Pitfalls in Shipment Tracking and Communication

While modern advances have changed the way track and trace technology applies to the supply chain network, there are some pitfalls that outdated tracking and communications methods present:

  • General lack of data compatibility within disparate systems and platforms. 
  • Supply chain visibility issues and significant gaps in end-to-end transparency.
  • Decreased efficiency within the supply chain logistics and transportation systems.
  • Increasingly inaccurate supply and demand predictions and inadequate budgeting plans.
  • Sharp rise in manual input errors and human errors with processing and record-keeping.
  • Lack of access to real-time data and up-to-date tracking status information.
  • Delayed choices and poor decision-making for disruptions and exceptions. 
  • Poor management and tracking of shipments on a local and global level.

These issues with traditional monitoring and communication methods can improve significantly and, in many cases, be eliminated almost entirely with automated track and track technology. 

The Rising Need for Track and Trace Technology Automation and How Chatbots Keep Customers in the Loop

Track and trace technology systems prove to be a significant game-changer in the modern supply chain and transportation industry. Utilizing chatbots and automated communication platforms makes it quick and easy to meet customers where they are and give them the information they need when they need it most. According to Forbes,  customers switching companies because of poor customer service is estimated to cost U.S. businesses more than $1.6 trillion annually. 

The same report found that a loyal customer to a brand or company is up to five times more likely to do business with them again and four times more likely to recommend the company to a friend or family member. There should be no doubt that customer satisfaction remains critical for supply chain growth. Automated technology and AI-based chatbots are giving companies the tools necessary to keep customers in the loop at all times thanks to hardware and software innovations.

Tips to Track Shipments in Real-Time With Automated Status Updates and Pre-Programmed Chat Bot Services

While the use of chatbots is not a new concept to many online service platforms and businesses, the level of logistics automation that is available today is revolutionizing the industry.  Among the latest trends in digital marketing is the growing popularity of pre-programmed and robotic processing automation. This includes chatbots that can quickly and easily integrate with any platform and management system. This advanced track and trace technology is designed to automate repetitive tasks, handle basic information search and distribution, and streamline communication lines within the supply chain. 

They also help enhance customers’ experience tremendously by giving them what they want and need: real-time access to updates and information about shipments and services. Automated systems and chatbot services can provide all of this and more to ensure customers will always know where their shipment is and when it will arrive.

Provide the Best Customer Service by Implementing Chatbots to Improve Service Shipment Visibility From Start to Finish

Tracking and tracing shipments requires collecting, analyzing, and distributing data regarding location, transportation modes, transit speed, geological locations, weather and infrastructure delays, and anything else that can hinder or disrupt on-time delivery. These innovative processes are often a challenge within today’s supply chains due to the outdated systems still in use and the sheer volume of items being handled, shipped, tracked, and delivered daily. Embracing the innovation and power of track and trace technology, including chatbots and automated system platforms, can significantly improve shipment visibility and improve freight forwarder services from start to finish. Connect with RPA Labs to get started.

5 Ways Chatbots are Improving Customer Service in Logistics

As long as customer expectations and demands continue to rise, customer service will be a top priority and driving force for corporations and companies in any industry. Maintaining high-quality standards for customer service in logistics and management is critical for continued growth and success in these challenging times. Chatbots make it easier and more efficient for transportation service providers in many industries to improve customer service. The following five ways are the most promising and influential opportunities for automation in 2021 customer service needs and beyond.

Capitalize on Sales Conversions and Bring Higher Rates by Providing Quick Response to Consumers with Automated Chatbots

People are busy, and the multitasking on-the-go way of life carries over into their shopping and spending habits as well. Maximizing sales conversion rates and improving customer spending relies heavily on providing fast and reliable responses to raised questions and concerns.  Robotic process automation with automated chatbots revolutionizes how companies manage customer service in logistics and day-to-day operations. It significantly improves profit margins across the board as shippers and forwarders can process shipments and handle customer queries faster.

Free Up Customer Service Personnel to Deal With Urgent Issues Requiring Personal Responses by Leaving Basic Queries to the Chat Machines

Customer service in logistics and services has seen significant improvements in recent years with chatbot services and automated response systems. Letting AI chat machines and prebuilt chatbots deal with basic customer queries allows the entire network to be more efficient with customer service, transportation, and logistics. Instead of one customer with an urgent high-level need waiting on hold for a half-hour while personnel deal with simple mundane questions, letting chatbots deal with those basic queries allows serious issues to be addressed promptly.

Capitalize on New Client Requests and Maximize Capacity With Integrated and Automated Response Systems and Chatbots

Robotic process automation tools, such as customer service and managerial bots, make it easier to bridge the connections between various management and accounting systems and make it easier for team members and customers to connect. Requests for quotes, shipping schedules, real-time tracking, on-demand customer service, reliable Q&A access, and more can be provided to customers within seconds. And the best part of automated response systems is that they can all occur without human intervention. That is the true benefit and potential of automating customer service in logistics.

Improving Customer Service in Logistics With Innovative and Preprogrammed Smart Chatbot Systems

When transportation service providers choose to automate requests for quotes, schedules, tracking, general queries, and more, it becomes easier to streamline communications and take advantage of automated response. According to TechTarget, numerous reports predict the automated chat and response market to reach $5 billion by as early as 2024. 

The increased adoption of automated communication technologies makes it easier for companies to enhance their capabilities and performance while boosting profits and improving customer service and logistical operations. Although robotic process automation and intelligent chatbots are popular, growth and scalability continue to improve. This trend will accelerate, thanks to hyper-automation.

Utilize Customized Chatbots by Tapping Into Various Platforms for E-commerce Sales and Digital Communications

The key to maximizing profits and maintaining a positive rapport with customers is to continually meet and engage with them at their most convenient touchpoints. Customers do not always want to look up a company website and search for the chat feature to get information or ask questions.  

Customized chat and email response bots can be created and used on social media pages such as Facebook and Twitter, along with the official company website. These preprogrammed and pretrained AI chatbots enable shippers and carriers to maximize communication opportunities and responsiveness. This will go a long way in improving customer service in logistics from start to finish.

Improving Customer Experience Today With Chatbots and Capitalize on Supply Chain Innovations

Machine-based AI-driven chatbots change how supply chain managers approach customer service in logistics and consumer interactions throughout the supply chain network. This automation is driving the industry forward to become more adaptable, scalable, flexible, and accessible. Taking advantage of prebuilt and trained chatbots can help shippers and carriers of all sizes gain a competitive advantage. Request a consultation and demo with RPA Labs to get started.

Customer Service Chatbots: The Future of Supply Chain & Logistics Customer Experience

Customer service chatbots, part of a growing trend known as robotic process automation, have revolutionized the world of online customer interaction and communications. Chatbots make it easier to answer common questions and deal with customer queries promptly. The most significant benefit these chatbots have for the supply chain and logistics customer experience is that they automate customer touchpoints from the first point of contact. Chatbots free up service agents to focus on higher-quality touchpoints while automating mundane, repetitive tasks, such as providing answers for common requests.

Chatbots can also boost overall profits. McKinsey estimated that AI could generate between $3.5 trillion and $5.8 trillion annually in additional value, thanks to increased usage in multiple U.S. niche markets and sectors. 

Experts predict greater adoption RPA in supply chain management, marketing and sales, accounting for 66% — or a staggering $2 trillion —  in potential value for transportation service providers. This innovative, machine-based technology can help drive customer satisfaction and further streamline operations for shippers, logistics service providers, and carriers. That is what pre-programmed customer service chatbots have to offer the industry today as more in the logistics, supply chain and freight industries move toward using automated tools and innovations. 

How Changes in Transportation Services and Consumer Market Demands Require a Renewed Focus on Automation and Machine Learning

The transportation industry’s future hinges on the ability of shippers and service providers, such as freight forwarders, to maximize the efficiency of communications and offer desirable amenities to customers today. On-demand communications, real-time updates, and personalized services are easier to deliver anytime, anywhere with customer service chatbots. The changes in the consumer market require a stronger focus on machine learning and automated communication systems. This is where prebuilt and intelligent software bots help change the way customers interact with transportation service providers. 

Customer Service Innovations: Prebuilt Chatbots Provide Automated Documentation, Communication, and Workflow

The rising popularity of customer service chatbots from a business standpoint makes sense when considering three key drivers:

Prebuilt chatbots are designed to be implemented immediately and used from day one. Pretrained bots are specially programmed to recognize key terms and phrases for the freight, supply chain, logistics, and transportation industries. These benefits of RPA in the supply chain help managers get their systems up and running faster and easier than trying to build in-house chatbots from scratch, which can be very time-consuming and costly. 

Benefits of Utilizing Customer Service Chatbots and How They Can Improve Supply Chain Logistics and Customer Experiences

Many unique benefits are waiting for shippers and carriers who embrace innovative changes like machine learning and automated customer service chatbots. These include, but are not limited to, the following:

  • Faster resolutions of issues so the customer maintains confidence in the shipper’s abilities and capabilities. 
  • More straightforward process for updating customers on delivery status or delays with automated tracking and notifications.
  • More efficient back-office operations that empower team members to focus on critical tasks and processes.
  • Increased productivity, as the chatbots can deal with basic consumer needs and simple informational queries. 
  • Enables shippers and service providers, such as freight forwarders, to manage better resources, budgets, staffing, and internal processes. 
  • Better communication between managers, customer service team members, and customers with real-time accessibility.

Take Advantage of Automation and Streamlined Operations With Preprogrammed Chatbot Services and Embrace the Future of Supply Chain Logistics

Automated chatbots have changed the way consumers think about online interactions and communications. Intelligent, AI-based chatbots make it easier for customers to get their questions answered faster and more reliably. Customer service chatbots are here to stay and may very well soon become the norm within supply chain logistics and customer interactions.  Embracing these changes and automation today will pay huge dividends down the road! Schedule a demo with RPA Labs to see for yourself or find out more about RPA Engage‘s email response bot and AI-enabled logistics chat bots.