shipping data

Robotic process automation (RPA) leverages innovative software tools that can either partially or fully automate human activities to become more efficient and productive. RPA is increasingly adopted within the supply chain to take over mundane and repetitive tasks such as managing shipping data, filing paperwork, answering general FAQs, entering data, reading and responding to emails, and…

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logistics technology

Logistics technology continues to radically reshape the industry to make shipments faster. There are many benefits to artificial intelligence (AI) powered logistics. For each level of the supply chain, AI-powered logistics can enhance everyday practices. From cleaning up back-office work disorganization to eliminating missed deadlines, AI-powered logistics technology is truly transforming the industry. These bots…

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Sailing Schedules

For anyone involved in logistics, managing multi-modal shipping can be overwhelming, with navigating sailing schedules and those using different methods to transport their goods. Shippers can use customer service chatbots to keep their consumers up to date while staying informed with regard to shipment status. Real-time visibility provides status updates for freight forwarders and shippers…

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track and trace technology

In the supply chain industry today, track and trace technology refers to the ability to quickly access and distribute information about any package’s logistics and shipping history — including those with delivery still in progress and those already delivered. Track and trace processes are often challenging for some transportation service providers that struggle to adjust…

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customer service in logistics

As long as customer expectations and demands continue to rise, customer service will be a top priority and driving force for corporations and companies in any industry. Maintaining high-quality standards for customer service in logistics and management is critical for continued growth and success in these challenging times. Chatbots make it easier and more efficient…

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Customer Service Chat Bots

Customer service chatbots, part of a growing trend known as robotic process automation, have revolutionized the world of online customer interaction and communications. Chatbots make it easier to answer common questions and deal with customer queries promptly. The most significant benefit these chatbots have for the supply chain and logistics customer experience is that they…

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