2020 Software Bots of the Year

We’re Changing the Way the Logistics Industry Works

It’s been a big year for us at RPA Labs. We made a meaningful impact in the logistics industry by taking processes that were being done manually and automating them. From automating the documents that run in and out of systems, streamlining the detention and demurrage process, and automating freight invoices and audits so freight forwarders stop getting overcharged. We implemented a variety of bots for Freight Forwarders, 3PLs, Trucking Companies, and TMS/ERP Systems. We solved some major pain points for our customers:

  • Re-keying data from documents into systems
  • Customers waiting 12-24+ hours for responses to inquiries
  • Email overload
  • Long document processing times
  • Disconnected systems causing repetitive & error-prone data entry

More than anything, we’ve loved the excited reaction we have received from our customers when they see how automation works in their own environment.

2020 Bots of the Year

Highlighting our top three Software Bots of 2020:

1. Document Indexing Bot – Takes documents from your email, splits them into single files, and indexes them directly into your ERP

  • Analyzes document type, load numbers, vendor/customer names, dates, amounts, or any other set parameters
  • If a PDF is received with several documents inside, each document is split into single files
  • Automatically matches documents with the correct load
  • Processes documents up to 85% faster and makes fewer mistakes
  • Eliminates manual indexing

The Document Indexing Bot is currently indexing commercial invoices, packing lists, bill of ladings, pre-alerts, and customs documents for our customers. Read more about it here.

2. Detention & Demurrage Bot – Tracks containers and free days and notifies you about upcoming fees before they happen. The result:

  • Cost Savings
    • Take action on approaching detention/demurrage fees
    • Streamline the dispute resolution process
  • Transparency
    • Know which containers are approaching penalty or already with penalty
    • Search features allow fast and easy view of any container
    • Export data to share with team members
  • Efficiency
    • Make informed decisions concerning container status
    • Employees save time no longer having to re-key data and manually check with carriers for updates

Detention and demurrage fees often times go undetected until the invoices come piling in, but it’s become the accepted fate since there are so many containers to keep track of and not enough hours in the day to do it. Our Detention & Demurrage Bot is now cutting our customers’ fees up to 80%.

3. Email Response Bot – Responds to customer inquiries via email instantly

Specialized for the logistics industry, the Email Response Bot consists of Conversation AI, machine learning, and natural language processing, complete with its own language library of logistics terminology that allows queries to be answered instantly through emails. Some of the most common inquiries our customers are now automating include:

  • Tracking Updates
  • Quote Requests
  • Sailing Schedules
  • Customer Service Questions

Thank you!

Thank you for all of the support we received in 2020 and to all of our customers, investors, and team members that inspire us to bring automation to the logistics industry. Happy Holidays and all the best in 2021!

Interested in automation for 2021? Set up a time to chat with us!

Document Extraction Bot

Bot of the Month: Document Extraction Bot

Whether your company is a domestic freight broker, an international freight forwarder, an ocean carrier, or a trucking fleet, you probably rely on your employees to do data entry, document processing, shipment tracking, and invoicing. Handling all these tasks – in addition to providing good service and communicating regularly with partners and clients – can be dull, time-consuming and cumbersome for your logistics company. Fortunately, there’s a better way to do much of this work. RPA Labs’ Document Bots allow for seamless system- to-system interaction with a no-code interface. Migrating data from shipping instructions, BOLs, packing invoices, and other documents has never been easier. Some use cases include:

  • Categorizing documents from vendors and place them into the correct system folders
  • Reading the various forms of documents to verify all information is present – typed and handwritten
  • Extracting data fields from documents and move them into a system – without employees re-keying data
  • Reminding parties to submit documents before the alarms sound
  • Creating exception management process by moving milestones into systems
  • Receiving API’s from outside sources and populating data into a system

Document Extraction Bot

Our Document Extraction Bot reads and extracts data from email, documents, SFTP, or HTTPS and migrates the data to any system.

  • Analyzes document type, load numbers, vendor/customer names, dates, amounts, or any other set parameters and migrates the data into any system
  • Eliminates manual re-keying
  • Automatically matches documents with the correct shipments
  • Processes documents up to 85% faster and makes fewer mistakes

RPA Labs Document Bots: Time to ROI

The biggest difference with implementing RPA Labs Document Bots is time to ROI. Because our software bots are pre-built, the average implementation period is 75% less than framework-based RPA tools. Our software bots are pre-built, pre-trained, and ready to go. We’ve added a Logistics Language Library in the technology so the bots already know what terms like “LCL” and “POD” mean. Our full-service solutions aim to change the way logistics companies work by providing the easiest way possible to implement robotic process automation, keeping all the pressure off IT teams.

Benefits of Document Automation in Logistics

Error Reduction: According to research found on AIIM, the average cost of manually filing a document is $20, and more than 10% of documents are either lost or misfiled. Now multiply that by thousands of documents that are required in any sector of the logistics industry. Automating this process ensures a drastic reduction in errors, and the time and money saved in the process adds up.

Improved Customer Service: Communicating with customers just got a lot easier – If documents are missing, an email can automatically go out to your customer to get the information you need to fulfill an order rather than manually following up. Shipments can be processed faster and smoother, leading to happier customers.

Scalability: As soon as business picks up, Document Bots are instantly able to handle the excess without having to hire and train new employees.

Document Bots Extract & Migrate Data from Email

Watch as our document bots receive an email, immediately extract the information, and migrate the data to an ERP system:

About RPA Labs

RPA Labs provides a full-service solution in robotic process automation for companies in supply chain and logistics that are buried in emails, documents, and inefficient processes. Software bots help companies scale without adding more people by eliminating manual, repetitive tasks, so you can offer a better experience for your customers and workforce. We specialize in three areas:

Conversation Automation — A proprietary combination of machine learning (ML) and natural language processing (NLP) allows RPA Labs to automate conversations with customers and vendors. Specialized for the logistics industry, Response Bots are complete with their own language library of logistics terminology that allow queries to be answered instantly through emails, mobile devices, chatbots, and more.

Document Automation — Many companies rely on employees to do data entry, document processing, shipment tracking, and invoicing. Handling these tasks, in addition to providing good service and communicating regularly with partners and clients, can be dull, time-consuming and cumbersome for any logistics company. Document Bots allow for seamless system-to-system interaction with a no-code interface. Migrating data from shipping instructions, BOLs, packing invoices, and other documents has never been easier.

Workflow Automation — Workflow Bots initiate interactions with customers and processes within systems and streamline integrations between any TMS, ERP, finance system, or operating system. Normal processes to submit or receive documents, track shipments, pass another step onto an associate overseas, or even email other parties for an updated status can be automated.

Conversations, documents, and workflows can be automated seamlessly with Software Bots bridging the connection between raw data and operating systems. By reducing time spent manually managing processes, RPA Lab’s solutions allows key staff members to reclaim countless hours each week to focus on developing new business strategies and personalizing customer experiences. For more information, visit http://www.rpalabs.com or email automate@rpalabs.com.

August Bot of the Month: Document Indexing Bot

 

In the logistics industry the amount of paperwork can be seemingly endless – BOLs, PODs, freight and commercial invoices, packing lists, customs documents – the list goes on. By now, many companies have implemented some form of document OCR to extract the information from the documents, but what happens once that is done? Employees are left with a stack of documents to be manually filed – indexed – into their corresponding folders.

What is Document OCR?

OCR is short for Optical Character Recognition, which is a type of software used to convert data found in scanned documents, PDFs, or images into editable formats. Of the entire document processing workflow, this is only one step. After this initial conversion, some OCR softwares still requires the data to be manually migrated or re-keyed.

What is Document Indexing?

Document indexing is the final step of processing a document, but arguably one of the most important. After the data is analyzed and migrated into a company’s TMS, the document needs to be sorted into its respective folder. If the file is not sorted properly it can lead to expensive bottlenecks down the line.

  • According to research found on AIIM:
  • The average cost of filing a document is $20
  • Finding a misfiled document incurs $120 in labor costs
  • Reproducing a lost document can cost as much as $220
  • Percent of documents that are lost: 7.5%
  • Percent of documents that are misfiled: 3.5%

Now multiply that by the thousands of documents that are sorted every year.

Bot of the Month: RPA Labs Document Indexing Bot

We have developed pre-built, ready to go Software Bots for each step of the document process workflow. Even if you already have an OCR solution for converting data from documents in place, implementing our Document Indexing Bot can supplement the rest of your document process.

Document Indexing Bot: Analyzes documents and places them into the correct folder

  • Analyzes document type, load numbers, vendor/customer names, dates, amounts, or any other set parameters
  • Eliminates manual indexing
  • Automatically matches documents with the correct load
  • Processes documents up to 85% faster and makes fewer mistakes

How a Mid-Size Freight Forwarder is Utilizing RPA Labs Document Indexing Bot

RPA Labs’ customers are already seeing the benefits of implementing the Document Indexing Bot. A mid-size freight forwarder came to us with new-found automation needs that came to their attention after implementing a Document OCR software. The data was being extracted from the documents, but manually sorting the documents into correct folders was taking several hours away from key staff members every day. Our Document Indexing Bot is now migrating commercial invoices and packing slips from emails into their TMS, saving as much as 20% in operational costs and drastically reducing error rates in their document workflow.

Implementing the Document Indexing Bot can be done within days and is able to integrate with any legacy system. To schedule a personalized demo, click here.