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How to Increase Efficiency in Your Back Office: 5 Tips for Logistics Service Providers

June 2, 2022

Logistics service providers continue to face rising pressure from customers, vendors and third-party logistics providers. To keep up with demand and ensure that orders are

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Freight Document Management: Using RPA with BOLs, Pre-Alert, Arrival, & Invoice Documents

August 19, 2021

Robotic automation, chatbots, and AI technology are more than just the latest fads. These advancements in technology help streamline countless functions and tasks within global

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How Supply Chain & Logistics Process Automation Are Improving Customer Experience

August 12, 2021

Logistics management within the supply chain network is one of the fastest-growing and most competitive industries in the global transportation market. Over the years, businesses

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How These 5 Freight Forwarding Technology Innovations Boost Service Levels, Reduce Costs, & Improve CX

August 5, 2021

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. However, it can be confusing to think about how

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

July 29, 2021

Improving customer service and the customer experience in logistics are top priorities in today’s supply chain. Like all forms of communication, there are differences in

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

July 22, 2021

Throughout any business, customer service is a vital operation from start to finish. To maintain a competitive edge in the shipping and logistics industry, businesses

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Top 5 Use Cases of RPA in the Supply Chain

July 15, 2021

Many businesses spend years building their management systems and platforms. The value of using RPA in supply chain processes is often overlooked due to the

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Logistics Technology: 5 Big Benefits of AI-Powered Logistics ChatBots

July 8, 2021

Logistics technology continues to radically reshape the industry to make shipments faster. There are many benefits to artificial intelligence (AI) powered logistics. For each level

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What Are Sailing Schedules & How Can Logistics Chatbots Keep Customers & Employees Always Up to Date?

July 1, 2021

For anyone involved in logistics, managing multi-modal shipping can be overwhelming, with navigating sailing schedules and those using different methods to transport their goods. Shippers

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Track and Trace Technology Automation & Customer Alerts: Using Chatbots to Improve Service & Shipment Visibility

June 24, 2021

In the supply chain industry today, track and trace technology refers to the ability to quickly access and distribute information about any package’s logistics and

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