How to Increase Efficiency in Your Back Office: 5 Tips for Logistics Service Providers
Logistics service providers continue to face rising pressure from customers, vendors and third-party logistics providers. To keep up with demand and ensure that orders are
Freight Document Management: Using RPA with BOLs, Pre-Alert, Arrival, & Invoice Documents
Robotic automation, chatbots, and AI technology are more than just the latest fads. These advancements in technology help streamline countless functions and tasks within global
How Supply Chain & Logistics Process Automation Are Improving Customer Experience
Logistics management within the supply chain network is one of the fastest-growing and most competitive industries in the global transportation market. Over the years, businesses
How These 5 Freight Forwarding Technology Innovations Boost Service Levels, Reduce Costs, & Improve CX
Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. However, it can be confusing to think about how
Customer Experience in Logistics: 5 More Tips for Freight Forwarders
Improving customer service and the customer experience in logistics are top priorities in today’s supply chain. Like all forms of communication, there are differences in
Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience
Throughout any business, customer service is a vital operation from start to finish. To maintain a competitive edge in the shipping and logistics industry, businesses
Top 5 Use Cases of RPA in the Supply Chain
Many businesses spend years building their management systems and platforms. The value of using RPA in supply chain processes is often overlooked due to the
Logistics Technology: 5 Big Benefits of AI-Powered Logistics ChatBots
Logistics technology continues to radically reshape the industry to make shipments faster. There are many benefits to artificial intelligence (AI) powered logistics. For each level
What Are Sailing Schedules & How Can Logistics Chatbots Keep Customers & Employees Always Up to Date?
For anyone involved in logistics, managing multi-modal shipping can be overwhelming, with navigating sailing schedules and those using different methods to transport their goods. Shippers
Track and Trace Technology Automation & Customer Alerts: Using Chatbots to Improve Service & Shipment Visibility
In the supply chain industry today, track and trace technology refers to the ability to quickly access and distribute information about any package’s logistics and