The ROI of Automating Customer Inquiries
RPA Labs offers three core products – RPA Flow for document automation, RPA Engage for response automation, and RPA Pursuit for track & trace, container
The State of Freight Forwarder Response Time
31%. That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow
RPA, OCR, ML & AI in Logistics: Creating More Value Through Workflow Automation
Ensuring effective workflow automation and logistical planning can seem like ongoing challenges and never-ending tasks for supply chain managers. Status updates, tracking reports, delivery alerts,
Integration Chatbot: How Forwarders Can Streamline Procurement
In every mode of transportation, 2022 has revealed a rate trend that continues to increase. Logistics Management released an article on the topic, sharing that,
Challenges in Deploying Customer Experience Automation
Customer expectations have evolved drastically over the past few years, mainly due to continued pressure from e-commerce shipping and pandemic recovery efforts. Forbes echoed this
What Is CX Automation: The Value of Combined Tech
As the world continues to face the health repercussions of the pandemic, the supply chain is also dealing with its own changes in the labor
Transshipment Problems Solved: What Is Document Automation for Transshipments
To better understand the ups and downs of transshipment and what it entails, it is important to appreciate the role automation and digitization have in
Document Automation Best Practices for Freight Forwarders
Managing modern shipping processes, especially shipping documentation, can be a challenge for freight forwarders in the best of times. Thankfully AI document automation can improve
How to Choose an Automated Document Processing Platform
Businesses across the board have evolved since the start of the coronavirus pandemic. In many cases, cramped cubicles, overstuffed file cabinets, and the company water
Freight Document Processing: Dos and Don’ts
After two years of “unprecedented times,” companies prioritizing resiliency have seen incredible gains. Now more than ever, companies are searching for tools that maximize both