ocean container tracking

Supply chain managers are ready to embrace innovative transportation tools and the smart technology that has emerged in recent years. The ultimate goal of innovating and implementing automation in the global supply chain network is to reduce the number of wasted work hours. These are countless spent on mundane tasks like tracking and sending shipment…

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shipping data

Robotic process automation (RPA) leverages innovative software tools that can either partially or fully automate human activities to become more efficient and productive. RPA is increasingly adopted within the supply chain to take over mundane and repetitive tasks such as managing shipping data, filing paperwork, answering general FAQs, entering data, reading and responding to emails, and…

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freight tender

Robotic processing automation (RPA) and chatbot technologies are now accepted more readily and are more commonly used across a growing number of industries. From freight tender processes to customer communications to supply network management, there are many ways chatbots and logistics process automation can improve freight management processes. This, of course, includes using RPA to…

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Freight Document

Robotic automation, chatbots, and AI technology are more than just the latest fads. These advancements in technology help streamline countless functions and tasks within global supply chain operations and management systems. Everything from freight document management to shipment tracking to payment tracking can benefit from automation and robotic processes. Robotic process automation (RPA) can improve…

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logistics process automation

Logistics management within the supply chain network is one of the fastest-growing and most competitive industries in the global transportation market. Over the years, businesses have continually been looking for new opportunities to increase efficiency, boost profits, and enhance customer experiences. Most manufacturers, retailers, and logistics providers have experienced the benefits of logistics process automation…

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Freight Forwarding Technology

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. However, it can be confusing to think about how technology comes together to improve service-level performance and enhance user or customer experiences. In the end, it’s all about timeliness and speed, so let’s consider five technology innovations that work…

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customer experience in logistics

Improving customer service and the customer experience in logistics are top priorities in today’s supply chain. Like all forms of communication, there are differences in how teams interact with customers to achieve those goals. Regardless, it is important for shippers and all other professionals in the supply chain to take vital steps to hear the…

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freight forwarding customer service

Throughout any business, customer service is a vital operation from start to finish. To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. But it can be tricky. How do you improve customer service processes and reduce the risk for human…

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rpa in supply chain

Many businesses spend years building their management systems and platforms. The value of using RPA in supply chain processes is often overlooked due to the nature of “traditional” maneuvers within the supply chain. Robotic Process Automation (RPA) delivers changes to shipping schedules efficiently, decreasing the chance of delays. RPA can also handle customer needs or…

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logistics technology

Logistics technology continues to radically reshape the industry to make shipments faster. There are many benefits to artificial intelligence (AI) powered logistics. For each level of the supply chain, AI-powered logistics can enhance everyday practices. From cleaning up back-office work disorganization to eliminating missed deadlines, AI-powered logistics technology is truly transforming the industry. These bots…

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