RPA, OCR, ML & AI in Logistics: Creating More Value Through Workflow Automation

Ensuring effective workflow automation and logistical planning can seem like ongoing challenges and never-ending tasks for supply chain managers. Status updates, tracking reports, delivery alerts, error reports, and customer complaints always seem to be coming down the pipe. Thankfully there is a way to streamline many of these standard workflows. Embracing the power of artificial intelligence in logistics can help management teams increase value and profits throughout the network. 

As highlighted by Inbound Logistics, “by automating supply chain workflow, private fleet operators, carriers, and third-party logistics providers can more easily gather and utilize information and communicate with their suppliers and customers more effectively. It also helps them gain a leg up on the competition.” Here are some things supply chain managers need to know about AI in logistics.

What is Automated Workflow Management, and Why Does it Matter?

Automation is everywhere these days as it has permeated nearly every aspect of our lives — often without us even realizing it. And as technology continues to advance, automation is becoming even more pervasive in industries of all sorts, especially within the transportation and shipping industry. 

The ultimate goal of supply chain automation is to simplify many routine tasks so that individuals:

  • Have less work to do.
  • Make fewer errors and mistakes.
  • Can focus on other critical tasks or activities.

Advances such as Automated Robotic Processes (RPA), Optical Character Recognition Software (OCR), Machine Learning (ML), and Artificial Intelligence (AI) all can help improve performance by automating much of the standard workflow processes. 

Understanding How Artificial Intelligence in Logistics Can Speed Up Growth

Improving day-to-day functions and processes can improve growth and boost profits in many surprising ways. By implementing machine learning and AI in logistics, supply chain management can enjoy many benefits, including:

  • Better use of resources that are currently available to avoid waste and excess.
  • Spend less on freight shipping by streamlining deliveries and avoiding delays.
  • Lower fees and surcharges to customers through effect delivery competitions.
  • Speed up shipping processes overall and negotiate disruptions more effectively.
  • Improve network efficiency end-to-end with improved visibility and transparency. 
  • Optimize the entire supply chain to offer a more comprehensive array of service options.
  • Coordinate and collaborate easily with 3PLs, vendors, and team members.
  • Fulfill orders and deliveries in a timely and reliable manner every single time.
  • Maintain high customer satisfaction and good customer recall and loyalty.

Embracing new automation and innovations, including the implementation of artificial intelligence in logistics, can make it easier to maintain a competitive advantage and remain profitable, even in times of significant market volatility. 

Overcome Obstacles and Roadblocks With Automated Processes

Automating routine processes and applying artificial intelligence in logistics to the daily supply chain workflow can increase value as more workflow flexibility is achieved. With innovative AI in logistics, all involved shipping, transportation, and logistics parties can overcome obstacles and roadblocks more effectively and efficiently. 

They can easily utilize accurate information based on real-time data and tracking to make decisions while also communicating in real-time and using data analytics to address any issues or concerns that may arise. Workflow management software systems backed by intelligent processes and AI automation can help create more value through workflow improvements in the supply chain network.

Network With Industry Leaders to Improve Services With Artificial Intelligence in Logistics

Accepting and valuing the power of artificial intelligence in logistics can help all team members, shippers, carriers, drivers, brokers, and 3PLs operate more effectively and efficiently. This, in turn, can help increase value and profits throughout the network and boost customer experiences across the board. AI in logistics is forever changing the way supply chains work and operate for the better. Embracing these automation advancements is quick and easy with the right partnership. See how artificial intelligence in logistics with logistics chatbots, email bots, digital documentation, and data tacking can improve workflows with automation. Contact RPA Labs today to get started and schedule a free demo of your own.

Integration Chatbot: How Forwarders Can Streamline Procurement

In every mode of transportation, 2022 has revealed a rate trend that continues to increase. Logistics Management released an article on the topic, sharing that, “Matching capacity to need is going to be the key concern for shippers in 2022—almost regardless of price.” With minimal capacity at maximum cost, freight forwarders are looking for ways to streamline procurement, and leveraging an integration chatbot is one way to achieve that goal.

Challenges in Sourcing Transportation Capacity

After two years of “unprecedented times,” there are multiple areas of capacity backlash directly related to the pandemic alongside completely unrelated challenges. Some of these include:

  • Overall Supply Chain Talent Shortage.
  • Drayage Trucks Stuck at Bottlenecked Ports.
  • Less Air Cargo Space Due to Fewer Overall Flights.
  • Oceanic Delays at Delinquent Ports.
  • New Sustainability Requirements at Specific Ports.
  • Companies Opting for Shipper of Choice.
  • The Redundancies of Load Matching.
  • Universal Resiliency Struggles Across the Supply Chain.

With these eight characteristics just being small pebbles in the bucket of forwarding challenges today, innovative companies are looking for solutions. Amidst a myriad of proposed solutions, one solution is gaining trend: the integration of chatbots.

How an Integration for Chatbots Boosts Collaboration With Carriers

Freight forwarders can secure better capacity when they have established collaboration with carriers. However, freight forwarders often have to communicate with carriers across different time zones and potential language barriers. 

Integrated chatbot in forwarding enables freight chatbots to take the lead when engaging a carrier. From automated freight tender to ocean container tracking updates, chatbots can get quotes, review them, select a carrier and confirm the booking. By incorporating software that can tirelessly do this at all hours of the day or night, forwarders can keep customers and employees always up to date

This increased level of communication across collaborative platforms enhances the partner and customer experience, creating more lucrative opportunities with carriers. The integration of chatbots can even promote business-to-business relationships that lead to shipper-of-choice benefits. 

Additional Benefits of an Integrated Chatbot in Forwarding

Better carrier partnerships are just the start of what the integration of chatbots can do for freight forwarders. High-quality robotic process automation (RPA) has the potential to make everything it touches more efficient with the data behind it to explain why. Here are seven additional benefits it can have in the forwarding industry:

  • Faster Quoting – As mentioned above, freight chatbots can receive requests and accurately provide quotes based on current rates instantly.
  • Reduced Confusion Over Rates – With an AI-supported chatbot integrated into the TMS, current rate data is fed immediately to the chatbot at any time. 
  • Lower Transportation Spend – By appropriately quoting based on current capacity, chatbots can procure the correct loads instead of taking any that comes their way regardless of transportation spend.
  • Better Customer Service – Customers benefit from integrated chatbots in forwarding by having 24/7 communication to discuss or locate their freight.
  • Cost Visibility – By removing manual contracts and data entry, chatbots feed the RPA data to analyze costs and their effectiveness. 
  • More Control – Automation eliminates a lot of potential for human error, giving decision-makers more control over their customer experience, logistics, and so much more.
  • Manage by Exception – Forwarders who automate integration by chatbot can set up alerts for exceptions to address immediately instead of having to wait to see the email in a bustling inbox.

Boost Procurement With the Integration of Chatbots in Forwarding Systems

Amidst a lack of capacity and supply talent, more forwarders are choosing to procure their work via automation. Decision-makers let RPA do the virtual heavy lifting by integrating chatbots into the core of their workflow, allowing them to work on tasks designed for human touch. See how a freight chatbot can turn your capacity crisis into a steady workflow by scheduling a demo with RPA Labs today.

Challenges in Deploying Customer Experience Automation

Customer expectations have evolved drastically over the past few years, mainly due to continued pressure from e-commerce shipping and pandemic recovery efforts. Forbes echoed this position sharing, “For many businesses, chasing after the customers’ ever-changing behavior and expectations has led to a whole new focus of the business strategy, where services and customer experiences are now the battlegrounds for customer loyalty.”

With this evolving customer experience in logistics, more freight forwarders are incorporating automated customer engagement into their business strategies. Despite the maturing of automating technologies, implementing them can be a difficult task. This article will provide information on the common challenges of integrating customer experience automation  to educate forwarders considering this as part of their customer retention plan.

1. Inability to Integrate Automated Platforms Within Your Current Tech Stack

Businesses that rely on old tech and legacy systems face increased opposition during the integrating aspect of customer experience automation. Because effective RPA depends on a full workflow of automation, disconnected systems impact the executability of an automated motion. Upgrading to a tech stack that is API compatible equps freight forwarders to combat this obstacle and lets RPA do the virtual heavy lifting

2. Limited Customer Engagement With Outdated Chatbots

When automated customer engagement software first became available, many were intrigued by the capabilities they held. Yet, a chatbot’s active software can become obsolete in just a few years. A current chatbot can access the internal document management system to offer robust customer engagement opportunities in today’s technology. By utilizing an up-to-date chatbot, shippers and freight forwarders are less likely to see disgruntled customers due to a malfunctioning or unhelpful chatbot.

3. Lack of Real-Time Status Updates Due to Outdated Rating Info

Understanding the impact that outdated systems and processes can have on creating information and customer expectations is critical for ongoing success. Real Clear Policy reports, “The Transportation Department projected last year that ground freight totals will rise by 50% by 2050 to 28.7 billion tons.” With an increase like that, it’s more important than ever that freight forwarders and shippers be equipped to quote based on accurate rates. 

Just imagine not providing an accurate rate because the RPA is relying on old data. Today’s freight chatbots can automate quoting, but only with the correct data being made available. Partnering with an automated customer engagement software, such as RPA Labs, eliminates this issue and, in turn, builds better customer experiences (for example, better rates and faster service).

4. Misalignment Between Leadership and Sales

The gap between leadership and sales has been broadened amidst a supply chain talent shortage. Although automation can bridge that labor gap, it is only effective if everyone involved is on the same page. Utilizing certain automated features, such as customer reviews, creates opportunities to analyze any misaligned pieces in the workflow. As the number of automated processes increases, management should continue to provide software training to realign their teams and workflows. 

5. Poor Implementation With Limited Support

The onboarding process of new software is undoubtedly looked forward to with anticipation… although often negatively. Decision-makers can glide into the addition of customer experience automation by partnering with a reputable RPA provider. A provider, such as RPA Labs, brings years of expertise and familiarity to the table to help deploy the new software faster. With an expert on board, the ROI of robotic process automation can start generating at day one.

Overcome the Challenges of Automated Customer Engagement With RPA Labs

Despite the complexities of incorporating automated customer engagement into their workflow, these challenges come with solutions. In fact, the right RPA can solve the miscommunications or misalignments between leadership and sales by incorporating current, visible data on each customer. To learn more about how customer experience automation can be a part of your solution, schedule a demo with RPA Labs today.

What Is CX Automation: The Value of Combined Tech

As the world continues to face the health repercussions of the pandemic, the supply chain is also dealing with its own changes in the labor force. In December 2021, McKinsey and Company reported on United States data saying, “Job openings have risen above pre-Covid-19 levels as the economy bounces back. However, the labor force is about 4.7 million smaller than it was pre-pandemic.”

With the end of the supply chain talent shortage nowhere in sight, companies are looking for solutions to do more with less. How does a company continue to add value despite limited staffing? Automation has become the friend of many through its ability to run and generate analytics for company efficiency. In these analytical reports, more companies are seeing the benefits of automating customer experiences. 

What Is Customer Experience Automation?

Before addressing automated customer experience (CX), one must have a firm grasp of CX. Although Although its definition isn’t in any mainstream dictionary, CX refers to all interactions that impact a customer’s perception of a business. By introducing automation into this experience, customers are not limited to simply human contact but have the opportunity to receive automated emails and communicate with chatbots for immediate, simple answers. These RPAs become an extra resource for customers and a conclusive way to track manual and automated interactions. 

Combined, Integrated Automation Streamlines Shipment Execution

When shippers and freight forwarders move ahead with machine learning, AI, automation, and chatbots to create hyper-efficiency, the result is an elevated automated customer experience. Automation integration of  allows the opportunity for international customers to interact with freight chatbots for spot quotes outside of stateside business hours. For decision-makers who still work from home, the option to get quotes online instead of via phone can be an incredible asset with continued staff quarantines. 

By automating customer experience components, shippers and forwarders can provide the flexibility required in today’s day and age. This elevated CX also provides shippers with all of the details they need to move forward with shipment execution on their end.

Additional Benefits of Integrated Automation in Your Workflows 

Automation is an incredible tool in the fast-paced industry of freight. Here are just some of the additional ways this tool can benefit your CX workflow: 

  • Faster Invoicing – With an entirely automated workflow, RPAs can pull data required for each invoice and automatically send them off at the determined time. This minimizes customer confusion and maximizes the opportunity for open payment communication 
  • Instant Responsiveness via Email Bots – By removing tedious tasks from those responsible for customer service, employees are better equipped and available to handle the scenarios that require a human touch.
  • Engage Customers Around the Clock – With track and trace technology, forwarders can automate customer alerts and provide helpful customer service chatbots that improve service and shipment visibility at any time of day.
  • Avoid Document Sharing Issues – By moving to integrated cloud-based automation software, businesses and customers can remove the hindrances preventing their documents from reaching each other. 
  • Aggregate data to understand performance through analytics – By automating customer experiences, business owners can remove data entry from their manual load while maximizing their opportunities to optimize CX.

Start Automating Customer Experiences With RPA Labs 

Although labor analysts have been wrong before, there still stands a looming workforce shortage in today’s supply chains. By fully integrating RPA into freight forwarding and shipping, business owners can do more with less, all without sacrificing customer experience. In fact, automated customer experience provides business owners with more logistical data than ever to continue improving their customer’s perceptions. If you are still wondering, “what is CX automation’s future in my business?” talk to an expert at RPA Labs by scheduling a demo today.

Transshipment Problems Solved: What Is Document Automation for Transshipments

To better understand the ups and downs of transshipment and what it entails, it is important to appreciate the role automation and digitization have in this essential shipping and transportation method. As highlighted by Supply Chain 24/7, “automation is now a familiar technical concept for enterprises, with many automating manual, repeatable tasks to achieve efficiency. The intelligent aspect is introduced by robotics, artificial intelligence, and other emerging technologies that can carry out human actions and act independently by making decisions, or interpreting data without direct human interference.” 

In overcoming some of the most common transshipment problems faced today, answering the question, “what is document automation?” can help bring clarity and direction for transshipment management teams.

What Are Transshipments in Shipping?

Transshipment is a transportation method commonly used today. It involves the shipment of goods or containers to an intermediate destination, where they will be unloaded and then re-loaded for delivery to another destination. Among the most popular reasons for transshipment is when a load has to be shifted from one mode of transport to another—for instance, moving cargo from rail and loading it onto trucks. Another reason is to shift the workflow and how products and loads are packaged and loaded—for instance, shipments being consolidated or broken into smaller loads. Despite its popularity as far as freight and transportation go, there are several transshipment problems that must be addressed.

Common Problems Associated With Transshipment Methods

Typical transshipment problems in the modern supply chain network can include the following:

  • Too much time to unload cargo – prolonged dwell time and issues at the loading and unloading docks will cause additional delays and costs.
  • Logistics issues at port and airports – coordinating drop-offs and pick-ups can be time-consuming and prone to errors.
  • Loss or damage of good during handling – the more times goods are moved and handled, the more opportunity there is for damage to occur.
  • Delays from inspections and customs – shipments across borders often get held for inspection clearance, and transshipment is prone to holdups.
  • Increased fees and expenses – the more work and labor involved in moving cargo, the more costly it will be for shippers and customers.
  • Missed loading/unloading schedules – delays in communications and delivery ETA updates can lead to missed schedules and further delays.
  • Risk of rolled cargo increases – the more times cargo changes modes and platforms, the more the risk or cargo being rolled increases.

How Document Automation and RPA Helps Reduce and at Times Eliminate Issues

To overcome these common transshipment problems, one must be able to answer the question “what is document automation?” as well as what role software providers play, and how it all can reduce or eliminate these issues.

  • Time taken to unload cargo – automating documentation and paperwork can save time when multiple containers and pallets need to be unloaded quickly.
  • Logistics issues at port and airports – digital papers are easier to send and receive and can also be corrected more quickly than chasing down paper copies.
  • Loss or damage of goods during handling – damages can occur because dock and airport staff do not know what is in the containers due to insufficientdocumentation.
  • Delays from Inspections and customs – delays and holdups can happen during inspections that could have been avoided with the correct paperwork in hand.
  • Increased fees and expenses – running around to get print copies, track down signatures, and file hard copies can lead to more work and higher fees.
  • Missed loading/unloading schedules – having paperwork available digitally and updating it on demand can save time during shipping crunches. 
  • Risk of rolled cargo increases – shippers and drivers can keep to a schedule and avoid rolled cargo by ensuring all forms are filled out well ahead of time.

It is easier to overcome these common issues with transshipment loads by utilizing innovative tools that accommodate document automation and digital filing processes.

Leverage the Power of RPA Solutions Today by Partnering With RPA Labs

Freight document management has become a vital aspect of national and global transshipments. While it is true that there is a range of transshipment problems shippers have to contend with, there are several ways improved automation and innovative measures can address and alleviate them. When dealing with transshipment issues and concerns, knowing what is document automation and what it can do for the process can make a world of difference.  Contact RPA Labs today for a free demo and learn more about improving transshipments with document automation.

Document Automation Best Practices for Freight Forwarders

Managing modern shipping processes, especially shipping documentation, can be a challenge for freight forwarders in the best of times. Thankfully AI document automation can improve those vital functions across all areas of the supply chain network. According to a report from Business Insider, businesses utilizing fully-automated digital solutions for document processing and document automation can experience a more than 80% decrease in processing costs and 73% faster processing times. These improvements to document management workflow and costs are possible thanks to the continued shift toward integrating better documentation automation tools into routine supply chain operations. By following recommended best practices, freight forwarders can enjoy much simpler and more efficient document workflows.

How Document Automation Works for Freight Forwarders

Document automation works by pulling data, information, updates, and reports from various sources and automatically populating document templates and forms with that information. These templates can cover any general supply chain documents needed for freight forwarding and customized forms and papers specific to individual companies and customers. Automation is most useful when applied to records and document tracking that involves frequently accessed forms and documents. Following these best practice recommendations for automating document workflows can help forwarders get the most out of any documentation automation tools that they bring onboard.

1. Leverage an Integrated AI, RPA, and ML Platform.

A fully integrated automated platform can make it easier for team members, drivers, customers, and managers to communicate in real-time.

2. Aggregate Data From Emails, Chatbots, and the Full Tech Stack.

Compiling data-driven sources can significantly increase the value of that data and can improve documentation and utilization throughout the network. 

3. Validate All Data Entered Into Documents.

All data brought into the system and used to manage document management workflow must be checked and validated to ensure accuracy. 

4. Digitally Generate and Share Documents in Real-Time.

Sharing, organizing, recording, and saving documents in real-time speeds up multiple processes and streamlines critical processes from start to finish.

5. Create a Defined Process for Handling Automation Exceptions.

Automated systems and documentation automation tools can make it easier to address exceptions and disruptions caused by paperwork or filing issues.

6. Use Analytics to Track Accuracy of Document Automation and Protocols.

Automated systems allow for on-demand checks and investigations to ensure the overall accuracy of forms, invoices, documents, regulation papers, and more.

7. Recognize That Manual Document Creation Wastes Major Resources.

Complete onboarding is required as the investment into automating document workflows can reduce waste and improve resource access and utilization.

8. Retain All Documentations Mandated as Importer or Exporter of Record.

It is easier to file, record, and access important documentation with a fully integrated digitally automated document management workflow setup.

9. Consider Using Document Automation to Process Freight Claims Too.

Every piece of paper in the company’s paper trail can benefit from automation, including freight claims and general shipping industry reports.

10. Ensure Everyone Follows Proper Training and Onboarding Procedures.

The final thing necessary for maximum efficiency is proper training of team members on the documentation automation tools that they will have available.

With the rise of more disruptions and obstaclesand the ongoing rise in competition and market pressure, those in the freight forwarding industry are finding it all the more difficult to meet the profit margins necessary to survive in the current freight forwarding industry. However, investing automating document workflows and document management workflows can make this task less daunting.

Maximize Efficiency and Maintain Optimized Document Management Workflow With Help From RPA Labs’ Automated Services

Freight forwarders are the backbone of the modern shipping network and play a critical role in supply chain logistics and management. To make logistics more manageable, especially regarding document management workflow, freight forwarders need to embrace the latest technology and innovation. Onboarding digital platforms that allow easier document automation, workflow automation, and internal processing can save time, money, and resources daily. With these best practices and tips in mind, it is easier for freight forwarders to manage document workflows and keep the supply chain moving. Contact RPA Labs today to schedule a free demo and see how documentation automation tools can improve your daily processes and what benefits you and your team can enjoy.

How to Choose an Automated Document Processing Platform

Businesses across the board have evolved since the start of the coronavirus pandemic. In many cases, cramped cubicles, overstuffed file cabinets, and the company water cooler have been replaced by home offices within mere steps of the fridge or some other informal setting, such as a local coffee shop served by a favorite barista. The technology boom of the past decade accelerated to a whole new level when businesses were suddenly sent home.

As 2022 reveals a professional world that is more aware of the benefits of remote access to work, more supply chain professionals are choosing to invest in cloud-based technology and automation. One such technology taking the industry further than before is intelligent document automation. Here are six tips to consider when choosing this tech.

1. Benchmark Current Operations to Know Your Needs

Although automated document processing platforms often advertise cookie-cutter packages, it’s important for freight companies to first examine their own needs before trying to fit in the offerings of a platform. Creating a standard for current operations better equips decision-makers to choose a data-driven processing option that doesn’t limit them to their platform’s restraints. 

2. Evaluate System Vendor Features

When buying RPA for supply chain needs, freight forwarders should consider the intelligent document automation abilities it holds. Is it able to properly classify documents? Are there data extraction limitations? If data release is equally automated, what is the confidence level that the system uses to mark exceptions? These are important not only for daily business functions but also for logistics analytics.

3. Consider the User-Friendliness of the System.

In the face of a supply chain talent shortage, more companies are turning to automation to maximize the availability of team members. However, automated document processing platforms are only helpful if they are usable. If team members are having to spend months launching RPA into their business workflow, that leaves drastically less time to focus on time-sensitive needs.

4. Ensure the System Is Compatible With Your Tech Stack

As decision-makers narrow down platform options for intelligent document automation, they not only need to consider their in-house tech stack but the tech stacks of customers as well. Does this document processing platform host electronic data interchange (EDI)? Does it contain an application programming interface (API) that mediates between customer applications? An effective RPA will answer yes.

5. Choose a Software That Offers Clear ROI Like RPA

In their 16 case studies of RPA incorporation, McKinsey & Company reported that most RPA uses generated “a return on investment that varies between 30% and as much as 200% in the first year.” With multiple software options available, it’s important to scutinize who clearly advertises the ROI of robotic process automation for their customers and which ones decline to share that data. 

6. Ensure the Software Digitizes/Automates Generation, Sharing, and Notifications

When deliberating between systems, decision-makers should be sure to read the fine print. Is this system simply a well-advertised OCR, or can it actually digitize supply chain documents and utilize the data to generate new ones? A high-quality RPA software can even provide alerts when these documents are shared, signed, and opened. 

Choose a Software That Streamlines Document Processing – Choose RPA Labs

Although the supply chain has typically been mired with archaic workflows, technology’s tide can no longer hold back. Freight forwarders and shippers can value to their company by investing in an automated document processing platform that not only fits their needs today but can grow with them. Intelligent document automation should be a user-friendly, virtual partner that integrates with your tech stack to promote organization, accuracy, and communication during all stages of document processing. To see how RPA Labs can fit this bill, schedule your demo today.

Freight Document Processing: Dos and Don’ts

After two years of “unprecedented times,” companies prioritizing resiliency have seen incredible gains. Now more than ever, companies are searching for tools that maximize both their stability and flexibility when facing the future. 

When asked about this for the 2021 MHI Annual Industry Report, 53% of the supply chain professionals surveyed said they are investing in robotics and automation technologies, while 54% are investing in cloud computing and storage. It’s important to consider these ten factors when considering automated document processing technology to add value and resiliency to the freight industry.

1. Do Enable Real-Time Document Sharing Capabilities

One of the most beneficial aspects of a document management system is its ability to share documents in real time. By programming rules that guide the system, freight forwarders can automate an integral part of their business communications.

2. Don’t Waste Time By Sharing Documents Exclusively by Email

Business owners on every end of the supply chain understand how full their email box can be at the start of a new morning. Maximize the use of an RPA by sharing documents via integrated platforms instead.

3. Do Gather Data From Your Tech Stack to Create Documents

It is easy for management members to get behind on paperwork, causing them to ask, “What’s possible to automate?” just to relieve some of the workload. Integrated automated document processing technology can generate documents instantly, removing hours of manual workload.

4. Don’t Print Documents Unnecessarily

As mentioned above, supply chain professionals are rapidly looking into cloud computing and storage. By moving all document processing to the cloud, businesses reduce operational costs starting with minimal printing costs and expanding into much more. 

5. Do Use Automated Checklists to Ensure All Documents Are Accurate

With automated document processing technology, freight forwarders can add an internal checklist to the system that pre-checks all documents for accuracy. By automatically sending an exception alert in cases of inaccuracy, the associated people make corrections before sharing. 

6. Don’t Assume IT-Only Solutions Work the Same as RPA

Although IT-only solutions have been around longer than RPA, the functions vary. It’s important to note that many IT-only solutions take longer to implement and have a longer window to see a return on investment. 

7. Do Use AI to Manage and Organize Documents

Freight document management is sped up dramatically by incorporating AI into the process. Companies that maximize on full automation see an increase in the analytics utilized to manage documents simply to search through records for more than the first title.

8. Don’t Forget to Stay Apprised of Changing Document Requirements

Despite the hopes of completely handing over managing critical documents to automation, the system still requires human oversight. By maintaining awareness of local and federal document requirement changes, freight forwarders can then re-train their RPA system to generate documents that satisfy requirements. 

9. Do Integrate Document Management With Invoicing and Payment Processes

Documents related to the freight bill process are undoubtedly one of the largest sources of paperwork a freight forwarding business must manage. By integrating automated document processing technology, companies are better prepared to handle new and returning customers.

10. Don’t Forget to Follow Through on Outstanding Invoices

Although many might not consider outstanding invoice notifications as part of customer service best practices, others might debate otherwise. Automating document processing equips forwarders to clearly communicate at every step, leaving fewer customers in the dark.

Create a Better Freight Document Processing Strategy With RPA Labs

By incorporating an automated document processing technology, freight forwarders can drastically minimize manual workload and have remote access at any location. To learn how these document processing tips and more can add value to your business, schedule a demo with RPA Labs today

Automated Logistics Systems: What to Look For

Many people are filled with anticipation when opening a package. However, discovering a disproportionately large and complicated manual for a low-quality item can be incredibly discouraging. It’s important to consider this example when pursuing robot process automation workflow. 

Many would say this is common with any IT solution review and implementation. However, McKinsey & Company reported on the stark differences for one organization in need of such a solution: “The return on investment for RPA was about 200% in the first year and they could implement it within three months. The IT solution did the same thing but with a three-year payback period and it was going to take nine months to implement.” To ensure buying RPA for the supply chain is worthwhile, freight forwarders should consider the following eight items during their RPA search.

1. Compatibility With Your Tech Stack

An integral part of robotic process automation workflow is its ability to work with the technological partnerships already in place. Effectively receiving and sending data relies on a whole workflow of automation. A complete workflow minimizes the opportunity for data to get stuck in multiple locations along the way.

2. Detailed Reporting Capabilities

One of the primary functions of incorporating an RPA is creating reports. These detailed reports become a tool to monitor chief financial areas such as profit and loss analytics. Other important reports provide alerts of business slowdowns to promote better optimization.

3. Seamless Data Sharing With Network Partners

Because much of the robotic process automation workflow is cloud-based, data sharing is easier than ever. Remote access gives freight forwarders the communication tool they need to keep network partners informed at every step of the way. This is especially useful when expanding your network to share information as the business grows. 

4. An Easy-to-Use Interface to Manage Exceptions

As incredible as automated logistics systems are, they can’t do everything. When an RPA is not confident about the next steps with a document or data set, this exception gets added to a human employee’s workflow. Doing so corrects and teaches the RPA for future transactions. 

5. Email Response and Chat Bots

One of the tedious tasks that RPA can remove from the manual workload of a company is answering simple questions. By incorporating freight chatbots and automated email responses, freight forwarders can provide excellent, instant customer service that provides employees the time to focus on complex customer needs.

6. Digital Document Sharing and Generation

Robotic process automation workflow shines with its simplified approach to document management. By digitizing the storage of documents, sharing is made easier than ever. Additionally, with digitized data, RPAs can schedule the generating of important documents, such as invoices.

7. Real-Time Status Alerts and Notifications

The consumers of 2022 have been conditioned over the past years to expect real-time status alerts for their personal items, so why would today’s business owners not expect the same from their network partners. By incorporating track and trace technology into the automation of customer alerts, freight forwarders can offer competitive customer service. 

8. Integrated Payment Management

While many in the supply chain have embraced digital forms of payment, some companies still have to work through the pains of complicated payment arrangements. Automated logistics systems can leverage account data to trigger notifications for customers that provide invoice visibility that encourages quick pay decisions. 

Tap the Value of Automated Logistics Systems With RPA Labs

By incorporating the valuable source of robotic process automation workflow into their business, freight forwarders can add that value directly to their own company. This value manifests in the diverse optimizable options found in more data-driven processing than manual logistics. However, this is possible only by finding the right automated logistics system to fit a company’s specific needs. To learn more about an experienced, well-versed automation solution, schedule a demo with RPA Labs today.

Gain The Benefits of Logistics Automation in 5 Steps

The digital age is changing how businesses do business. The rise of technology has also rapidly increased the amount of company data, where it’s stored, and its uses. Forbes reported, “somewhere between 60-73% of enterprise data sits idle on servers somewhere in the cloud, a squandered resource never tapped for the benefit of the business.” Robotic process automation in logistics uses these resources to enable freight forwarders to face the top challenges of their industry. This article will provide five steps to gaining the benefits of logistics automation.

1. Integrate Your Supply Chain Tech Stack

Today there are numerous options for technologies that specialize in different areas of business. When incorporating logistics automation, it’s important to ensure that all systems integrate appropriately. There is little to no return on investment (ROI) if an automation system is not compatible with the current managing systems. Integrating a supply chain tech stack may require removing one system and placing additional functions on another. This includes any robotics process automation (RPA) freight forwarders use to quote, book, and repeat.

2. Eliminate the Hassle of Manual Email Management

Tedious tasks are practically built for robotic process automation in logistics. Freight forwarders can maximize an RPA by creating predefined criteria that the system institutes upon meeting the requirements. Some examples of emails that can be automated include onboarding a new client, spreading feedback requests, or sending reminders for billing. Additionally, this can be helpful when linked with freight track and trace. By automating these logistical communications in a forwarding business, owners and employees are free to focus on business-building tasks.

3. Digitize All Documents

The age of paper-pushing is over in more ways than one. As more shippers and carriers move to a digitalized system, forwarders can do the same. Managing critical documents with automation consolidates file cabinets into an on-demand library accessible through a few simple keystrokes. Freight forwarders using automation for more data-driven processing cover a lot more ground by digitizing documents from the start. More data is accessible in this method as opposed to scanning into an optical character recognition program.

4. Share Updates in Real-Time

Consumers have gotten used to real-time tracking that can provide alerts when their personal shipments are just a few stops away. To get the benefits of logistics automation, robotic process automation incorporates that type of customer service into the supply chain. Freight forwarders who automate ocean container tracking use RPA to integrate track and trace into automated email management. Although buying RPA for the supply chain may sound frivolous to the experienced in the field, the ability to share updates in real time is becoming invaluable due to consumer expectations in business-to-consumer environments. 

5. Leverage Chatbots to Interact With Shippers in Real-Time

When considering RPA, chatbots are one of the most obvious incorporations. Most individuals have had the opportunity to work with one on a personal level, if not corporate. Freight forwarders can leverage this automated technology by adding prebuilt and trained chatbots to customer-facing systems. By utilizing off-the-shelf chatbots, there will be fewer problems with incorrect responses due to the AI misunderstanding terminology or common challenges. A chatbot provides customer service around-the-clock, letting forwarders focus on other priorities. 

Boost Efficiency & Gain The Benefits of Logistics Automation

As the digital age continues to reign, there are countless more benefits of logistics automation whenc companies implement more robotic process automation in logistics in freight forwarding businesses. It’s essential for forwarders to partner with credible, experienced RPA providers to integrate their systems and remove the hassle of tedious tasks. To find out how your company can institute the five logistics automating steps suggested above, schedule a demo with RPA Labs today.