RPA, OCR, ML & AI in Logistics: Creating More Value Through Workflow Automation


Ensuring effective workflow automation and logistical planning can seem like ongoing challenges and never-ending tasks for supply chain managers. Status updates, tracking reports, delivery alerts, error reports, and customer complaints always seem to be coming down the pipe. Thankfully there is a way to streamline many of these standard workflows. Embracing the power of artificial intelligence in logistics can help management teams increase value and profits throughout the network. 

As highlighted by Inbound Logistics, “by automating supply chain workflow, private fleet operators, carriers, and third-party logistics providers can more easily gather and utilize information and communicate with their suppliers and customers more effectively. It also helps them gain a leg up on the competition.” Here are some things supply chain managers need to know about AI in logistics.

What is Automated Workflow Management, and Why Does it Matter?

Automation is everywhere these days as it has permeated nearly every aspect of our lives — often without us even realizing it. And as technology continues to advance, automation is becoming even more pervasive in industries of all sorts, especially within the transportation and shipping industry. 

The ultimate goal of supply chain automation is to simplify many routine tasks so that individuals:

  • Have less work to do.
  • Make fewer errors and mistakes.
  • Can focus on other critical tasks or activities.

Advances such as Automated Robotic Processes (RPA), Optical Character Recognition Software (OCR), Machine Learning (ML), and Artificial Intelligence (AI) all can help improve performance by automating much of the standard workflow processes. 

Understanding How Artificial Intelligence in Logistics Can Speed Up Growth

Improving day-to-day functions and processes can improve growth and boost profits in many surprising ways. By implementing machine learning and AI in logistics, supply chain management can enjoy many benefits, including:

  • Better use of resources that are currently available to avoid waste and excess.
  • Spend less on freight shipping by streamlining deliveries and avoiding delays.
  • Lower fees and surcharges to customers through effect delivery competitions.
  • Speed up shipping processes overall and negotiate disruptions more effectively.
  • Improve network efficiency end-to-end with improved visibility and transparency. 
  • Optimize the entire supply chain to offer a more comprehensive array of service options.
  • Coordinate and collaborate easily with 3PLs, vendors, and team members.
  • Fulfill orders and deliveries in a timely and reliable manner every single time.
  • Maintain high customer satisfaction and good customer recall and loyalty.

Embracing new automation and innovations, including the implementation of artificial intelligence in logistics, can make it easier to maintain a competitive advantage and remain profitable, even in times of significant market volatility. 

Overcome Obstacles and Roadblocks With Automated Processes

Automating routine processes and applying artificial intelligence in logistics to the daily supply chain workflow can increase value as more workflow flexibility is achieved. With innovative AI in logistics, all involved shipping, transportation, and logistics parties can overcome obstacles and roadblocks more effectively and efficiently. 

They can easily utilize accurate information based on real-time data and tracking to make decisions while also communicating in real-time and using data analytics to address any issues or concerns that may arise. Workflow management software systems backed by intelligent processes and AI automation can help create more value through workflow improvements in the supply chain network.

Network With Industry Leaders to Improve Services With Artificial Intelligence in Logistics

Accepting and valuing the power of artificial intelligence in logistics can help all team members, shippers, carriers, drivers, brokers, and 3PLs operate more effectively and efficiently. This, in turn, can help increase value and profits throughout the network and boost customer experiences across the board. AI in logistics is forever changing the way supply chains work and operate for the better. Embracing these automation advancements is quick and easy with the right partnership. See how artificial intelligence in logistics with logistics chatbots, email bots, digital documentation, and data tacking can improve workflows with automation. Contact RPA Labs today to get started and schedule a free demo of your own.

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