Supply Chain Talent Shortage: Augment Your Labor Force With Logistics Chatbots


As the world dealt with the pandemic, the supply chain talent shortage became woefully apparent and the effects disrupted businesses and consumers alike. Familiar fast-paced processes ground to a near halt almost immediately. The job market for drivers continued to decline throughout2020 while demand soared. Now, with same-day deliveries and faster shipping demands, finding talent for the logistics labor force is more complex than ever. Embracing automation and software bots will help solve the labor shortage that continues to grow worse even as the world begins to emerge from the pandemic. Logistics chatbots provide services like automating customer service and managing daily emails and paperwork. They can streamline throughput and assist with keeping the high demands at bay. Overcoming this supply chain talent shortage can be done, and chatbots can help. 

Why the Supply Chain Talent Shortage Is Growing Worse in 2021

Truckers have historically been overworked and underpaid. Traveling thousands of miles every year and being away from their families is just one reason a driver shortage remains. There is a serious disconnect when it comes to work-life balance. Those entering the logistics workforce tend to gravitate toward other jobs such as warehouse staff in search of that balance and a desirable wage. Another factor contributing to the trucker shortage is the amount of time and money it takes to obtain a CDL. Sometimes, it can be expensive without incentives to obtain a license to drive trucks, which exacerbates the supply chain talent shortage. 

Logistics Chatbots Automate Customer Service and Back-Office Processes

While it seems expensive, management and business owners should budget for automation. Doing so will allow this gap to close, slowly but surely. The supply chain talent shortage may be solved by utilizing RPA and other automated platforms within the supply chain. According to, “this software proves valuable through its ability to automate data-driven processes, while simultaneously decreasing costs, reducing error rates across the board, and optimizing operations.” In other words, automating customer service practices and back-office procedures to eliminate time-consuming, manual tasks will increase throughput and expand profitability. 

Added Ways Chatbots Can Improve Efficiency and Streamline Throughput

With the current supply chain talent shortage, chatbots can be a solution to the low throughput. Without drivers for freight or other supply chain roles, throughput is slowed. This results in delays in shipments and dissatisfied customers. Chatbots can automatically respond to requests and optimize current issues throughout the supply chain. Many manual hours are wasted in an office, filling out and filing paperwork that can be uploaded automatically. These technologies are being used to fill the gap that the pandemic and economic crisis helped create in logistics. The supply chain talent shortage highlights the need for utilizing chatbots to improve efficiency throughout the supply chain. 

Overcome the Talent Shortage by Prioritizing Workflows and Truly Managing by Exception, Letting Chatbots Handle Most Needs

Logistics management can combat the supply chain talent shortage by investing in software like chatbots to handle most office needs. Chatbots will not replace the value of a human team member, but they can boost morale by eliminating those mundane, time-consuming tasks. Overcoming the shortage and streamlining throughput will truly prioritize workflows and create an avenue for faster shipping. Bridge the gap with automated data entry, and let chatbots handle everyday needs. Schedule a demo with RPA Labs to learn more about how chatbots can boost your efforts to attract and retain talent today.

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