3 Ways Logistics Automation & Chatbots Are Reducing Operational Costs

Logistics automation has been taking the transportation and shipping industry by storm as renewed focus and interest in computer software and automated machinery grow omnipotent. These automation options are commonly found in warehouse or distribution centers, freight forwarders and carriers, modern supply chain networks, and enterprise logistics and tracking platforms. And now they’re evolving as robotic process automation becomes the new standard for intuitive systems. 

Robotic process automation leverages artificial intelligence and machine learning to interact with existing transportation technology and applications to improve logistics automation and customer experience. With the ultimate goal to improve the overall efficiency, practicality, and adaptability of logistics operations, innovations such as chatbots, mechanical platforms, and data-driven tools are becoming the norm.

Logistics Automation and Chatbots Enable More E-Commerce Efficiency and Adaptability

The finest in chatbots and workflow bots are prebuilt, pretrained, and ready to integrate into any system. Technology provides transportation service providers with a significant advantage when dealing with changing consumer trends and volatile markets. It allows for real-time tracking and responses and lets managers meet consumers on their time and in a way that fits their needs. 

By using prebuilt and pretrained automated systems, less onboarding occurs, less learning time is needed, and efficiency and adaptability are improved almost immediately. With the ability to grow and adapt to the new e-commerce market, it becomes easier to tap into those rewards and adapt to the new normal within the transportation network. 

Automation Frees Team Members for More Personalized Tasks and Reduces Operational Costs

One of the most potent ways robotic process automation helps to reduce operational costs and boost profits lies in team member productivity and efficiency with logistics automation.

  • Replaces routine data entry and mundane manual tasks in favor of automated processes.
  • Automatically sends digital reminders for quotes, signatures, status updates, and payments.
  • Streamlines integrations with partner systems with advanced pre-training and onboarding.
  • Automates response to standard FAQ queries from consumers with real-time chatbot tools.
  • Innovatively integrates any legacy transportation management system with relative ease.
  • Receives and manages documents and records without the need for annoying logins or apps.
  • Provides on-demand access for consumers and improved order competition and sale rates.
  • Allows for clear and precise monitoring of logistics automations and chatbot utilization.
  • Keeps skilled team members focused on essential tasks without sacrificing customer service.
  • Streamlines the entire logistics and management process to boost profits and efficiency. 

Embracing the innovative technology available today can help logistics managers and customer service representatives reduce operational costs and remain efficient and productive.

Increased Insight Through Data Analytics and Automated Workflows Further Help Reduce Confusion Across Both Forward and Reverse Logistics

Logistics automation, data analytics, and the insights derived from them remain critical for continued success within the modern supply chain as 60% of businesses could save up to 30% of the current working time simply by automating business processes, according to McKinsey. This includes many of the mundane tasks associated with forward and reverse logistics, such as reviewing and approving paperwork, generating sales leads, managing tracking information, and responding to customer feedback. According to Pival International, forward logistics remains vital in ensuring the organized movement of goods as they move from warehouse and supply chain centers to the end consumers. Likewise, reverse logistics can also benefit from automated systems as goods and materials move back into the supply chain post-delivery. Automation can help filter and organize data that is particularly relevant, meaningful, or exceptional. Supply chain professionals then can focus on those critical points while relying on the automated system to take care of the more mundane functions and tasks. 

Use RPA Software to Forecast Customer Demand and Manage Exceptions and Disruptions Cost-Effectively

Requests for rate quotes, shipping schedules, disruption responses, real-time tracking, and on-demand customer service are possible with robotics automation and logistics automation integration. The most vital features of logistics management and customer services are no longer reliant on human intervention and can become cost-effective thanks to automation and innovation. It allows for easier market forecasting, improved shipment processing, and faster response to customer demands. Schedule a demo with RPA Labs to see a prebuilt logistics automation chatbot in action today.